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General Team Member Resume Example

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GENERAL TEAM MEMBER
Professional Summary

I am an enthusiastic and experienced individual looking for a job that I can put my time and effort into while developing a relationship with my team members, providing excellent customer service and sharpening my assets. I will strive to utilize any skills I have acquired in the past, along with any new abilities I learn as I work, to help provide the best service I can to the customer.

Work History
Company Name. City, StateGeneral Team Member | 06/2020 - Current
  • Prepped food items for later use to save staff time during busy hours.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
  • Pleasantly and courteously interacted with customers to deliver quality service.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Used varied meal preparation methods to create preselected food offerings for catering clients.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Greeted customers, offered assistance and provided knowledgeable support.
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
  • Processed payments and counted change to complete transactions.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Cooked batches of food according to standard recipes.
  • Observed customer purchases in line and differentiated between standard portions.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Company Name. City, StateRestaurant Front Staff | 06/2020 - Current
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
  • Produced food and drink products that adhered to company quality and quantity standards.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Cleaned and cleared dishes from dining room and outdoor seating areas to maintain neat and tidy eating area for guests.
  • Monitored food temperatures to comply with safety regulations.
  • Fulfilled customer orders timely and efficiently while complying with pricing, packaging, and weighing procedures.
  • Notified management of product and supply shortages to reduce disruption in availability.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Replenished products for freshness and visibility.
  • Took phone calls of customers and any complaints they may have
  • Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Asked customers for feedback, solved problems, provided additional items throughout meal.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Bussed and reset 10 tables per shift, working efficiently to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Managed food resources, memorized orders and coordinated service in 10-table restaurant.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Answered customers' questions, recommended items and recorded order information.
  • Used cash registers and credit card machines to cash out customers, handling up to $100+ in cash per order.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Company Name. City, StateDelivery Driver | 06/2020 - Current
  • Recorded each delivery using proper paperwork before leaving restaurant.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Submitted receipts and money received from deliveries at end of each shift.
  • Interpreted maps and followed written and verbal directions.
Additional Information
  • Willing to relocate to:, Sugar Land, TX - Richmond, TX - Alief, TX Authorized to work in the US for any employer
Skills

Assessments

Using basic scheduling and organizational skills in an office setting.

https://share.indeedassessments.com/share_to_profile/c8132f1ec7393d8075683580616bc749eed53dc074545cb7

Receiving and storing merchandise or product.

Problem Solving — Expert

Full results: https://share.indeedassessments.com/share_to_profile/f5f9ff603d9c22f0a40e04fd32dafa52eed53dc074545cb7

Identifying and resolving common customer issues. Full results: https://share.indeedassessments.com/share_to_profile/097dad689fa399405394d9471db23da4eed53dc074545cb7

Responding to customer situations with sensitivity.

Attention to Detail — Expert

Full results: https://share.indeedassessments.com/share_to_profile/88401d0128b0b3395640279bb3a2eedaeed53dc074545cb7

Speaking clearly, correctly, and concisely.

Logic & Critical Thinking — Highly Proficient

Full results: https://share.indeedassessments.com/share_to_profile/153fd908ae2bdc699fe3d428ca9d25ddeed53dc074545cb7

Understanding the meaning of text, and identifying the relationships among words or concepts.

Memorization & Recall — Expert

Full results: https://share.indeedassessments.com/share_to_profile/076892db654f066ed5e8cffb6794ac5ceed53dc074545cb7

Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.

Proofreading — Proficient

Full results: https://share.indeedassessments.com/share_to_profile/72d38190e6d07e27502ad4003d915f89eed53dc074545cb7

Resolving disputes, solving team problems, and understanding nonverbal cues.

Basic Computer Skills: PC — Highly Proficient

Full results: https://share.indeedassessments.com/share_to_profile/ff853bb598ea0b74b818362b3c0d4fcbeed53dc074545cb7

Transcribing text using a standard keyboard.

Written Communication — Expert

Full results: https://share.indeedassessments.com/share_to_profile/be71e2767f1d8ed45676b3fce1af9961

Tendency to be dependable and come to work.

Skills

  • Food Preparation
  • Cash Handling
  • Cleaning
  • Cleaning Skills
  • Health and Safety Standards
  • Food Safety
  • Customer Complaint Resolution
  • Packaging
  • Kitchen Cook Lines
  • Supply Restocking
  • Scheduling
  • Food Delivery
  • Equipment Cleaning

Administrative Support — Highly Proficient

Full results:

Retail Skills: Shelf Stocking — Highly Proficient

Full results: https://share.indeedassessments.com/share_to_profile/a8e237aa9c70d92a46f12f0e8ced3682eed53dc074545cb7

Measures a candidate's ability to analyze relevant information when solving problems

Customer Service — Highly Proficient

Customer Focus & Orientation — Highly Proficient

Full results: https://share.indeedassessments.com/share_to_profile/26e986617ed98ca04f4ff3bf849b6ea9eed53dc074545cb7

Identifying differences in materials, following instructions, and detecting details among distracting information.

Verbal Communication — Expert

Full results: https://share.indeedassessments.com/share_to_profile/466e1b2d098c1ee1c2f11f40422790fdeed53dc074545cb7

Using logic to solve problems.

Logic & Verbal Reasoning — Highly Proficient

Full results: https://share.indeedassessments.com/share_to_profile/a457b6e78e36837a21d748ade1b83b5beed53dc074545cb7

Committing product or merchandise information to memory and recalling it at a later time.

Numerical Reasoning Skills — Highly Proficient

Full results: https://share.indeedassessments.com/share_to_profile/db0d52dfd2fe62e11aa51c5b4fb8e277eed53dc074545cb7

Proofreading written texts.

Teamwork: Interpersonal Skills — Expert

Full results: https://share.indeedassessments.com/share_to_profile/9e7a2b5c268a6e912000e6f257bcba89eed53dc074545cb7

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

English Communication Skills: Typing — Expert

Full results: https://share.indeedassessments.com/share_to_profile/04d3a2ee426120968b9ec946ecaf97daeed53dc074545cb7

Best practices for writing, including grammar, style, clarity, and brevity.

Work Style: Reliability — Expert

Full results: https://share.indeedassessments.com/share_to_profile/f6e125e0fdcfc142ba766ae505d7224feed53dc074545cb7

  • Training and Development
  • Teamwork
  • Guest Services
  • Client Needs Assessment
  • Cash Register Operation
  • Purchasing
  • Product Knowledge
  • Product Sales
  • Sorting
  • Verbal and Written Communication
  • Operational Standards
  • Meal Preparation
  • Meal Serving
  • Taking Orders
Certifications
  • Critical Thinking (4 years)
  • Communication
  • Problem Solving (4 years)
  • Time Management
  • Bilingual (10+ years)
  • Documentation (2 years)
  • Active Listening (10+ years)
  • Flexibility
Education
Harmony School of Innovation-Sugar LandCity, State05/2020High school diploma
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Resume Overview

School Attended

  • Harmony School of Innovation-Sugar Land

Job Titles Held:

  • General Team Member
  • Restaurant Front Staff
  • Delivery Driver

Degrees

  • High school diploma

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