Results-driven General manager/Sales trainer bringing demonstrated record of progressive market share growth and sales accomplishment. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
Highly driven and successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Customer-oriented General Manager with 4 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
- Cross-functional team management
- Policy/program development
- Sales team development
- Supervising and training
- Project management
- Safety protocol
- Top talent recruiting, hiring and retention
- Remains focused and level headed under pressure
- Profit and loss strategy and accountability
- Employee scheduling
- Variance and risk analysis
- Sales expertise
- Proficient in Excel, Word, and Outlook
- Customer retention and relations
- Skilled negotiator
- Sales strategy implementation
- Safety assurance
San Diego, CA, 11/2018 - Current
- Successfully and efficiently ran a $12,000,000+ branch in a high volume market at a 50% close of all leads as a branch
- Delivered exceptional client experiences through hands-on leadership of associates and managers, and effective account management.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Tracked monthly sales to generate reports for business development planning.
- Facilitated monthly workshops to share best practices to optimize productivity.
- Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Jersey City, NJ, 04/2018 - 11/2018
- Managed materials to meet production goals and specific customer demands.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand
- Established and updated production schedules to meet changing demands.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Developed and implemented significant process improvements to enhance department quality throughput
- Achieved on-budget performance and production targets through management of teams and resources.
- Supported safety programs to reduce and eliminate employee injury
- Decreased inventory and labor hours through strategic process changes.
City, STATE, 01/2017 - 04/2018
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Prepared and processed contracts and order forms for new and existing customers.
- Maximized efficiency and time management by effectively planning and organizing client routes within territory.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Achieved monthly sales exceeding $200,000
City, STATE, 06/2014 - 04/2017
- Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
- Installed complete systems at new residential and business construction sites.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Mentored apprentice workers, supervising work and offering insight into how to perform job tasks, and minimize downtime
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Resume Overview
School Attended
- Lawrence Co. High School
Job Titles Held:
- General Manger
- Production Manager
- Sales Representative
- Leafguard Installer
Degrees
- High School Diploma
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