GENERAL MANAGER / SALES DIRECTOR / SERVICE OPERATIONS DIRECTOR
Passionate, results-oriented Manager with extensive experience in operations, sales, systems development, and administration. Effective team builder and leader with a proven track record of attaining tangible success through adherence to time-proven practices. Exceptional ability to analyze myriad variables, grasp complex issues, and provide tailored solutions, ensuring full conformance with established goals, metrics and regulations. Skilled in developing productive project teams via task and solution-focused training.
*Highly organized, meticulous and efficient
*Certified team facilitator and trainer
*Extensive regulation compliance experience
*Communication and collaboration focused *Well-versed in MS Office and other business software applications
*BSI trained ISO auditor
FieldOne/Optsy, SalesForce, QuickBooks, Excel, Word,PASCAL, Illustrator, PhotoShop, and other analytic and business software platforms.
General Manager / Sales Director / Service Operations Director, 01/2001 to CurrentLeete Generators － Santa Rosa, CA
Work with board members to identify areas for systemic improvement.
Exercise independent judgment and discretion in matters of broad scope and complexity.
Charged with creating policies, procedures, and systems from point of inception through implementation, while balancing business objectives with resources.
Manage key operational functions to ensure harmonious interfacing between all departmental functions, including accounting, payroll, database administration, scheduling, dispatch, parts, shipping and receiving, sales, service, facilities, and other operations.
Provide ongoing program effectiveness analysis and reporting.
Recruit, train and manage team members, ensuring conformance with established protocols and performance metrics.
Provide system analysis and sales presentations for key customers, including Comcast, Home Depot, PG&E and Safeway Stores.
Developed and implemented a standardized Government Sector Operations System, increasing sales capture rate by 64% in three months.
Created an accounting system for tracking, calculating and reporting hourly employee throughput and productivity, increasing efficiency by 65%, while reducing overtime 82% in eight months.
Conducted a comprehensive Parts Department analysis, establishing new procedures and practices that reduced inventories by 67% in one year, while simplifying operations.
Analyzed and revamped Service Department operational systems, allowing a 40% administrative headcount reduction in one year, without adverse affect.
Created a Sales Department Operations System, reducing late and or erroneous orders by 88% in six months.
Authored, implemented, and maintained a Human Resources Policy Manual, decreasing HR administrative expenses by more than 75% in fourteen months.
Founder / Principal / Chief Executive Officer, 01/2000 to 01/2001International Importers － Sacramento, CA
Founded a retail company, from conceptualization through maturity.
Tasks included securing private funding, filing articles of incorporation, obtaining business permits and licenses, negotiating lease agreements, identifying product sources, manufacturers and vendors, hiring employees and managing day-to-day operations.
Estimating Manager / Engineering Manager / Operations Manager, 01/1998 to 01/2000Fireform Porcelain － Santa Rosa, CA
Developed and managed key operational systems in support of engineering, manufacturing and sales teams.
Created and administered numerous systems, including risk analysis, project tracking, cost analysis, procurement, inventory, change notices, and other essential functions.
Standardized operations to reflect best practices and authored numerous procedures and technical documents.
Identified staffing needs, performed interviews, and developed highly functional teams.
Provided ongoing reporting to the General Manager and Executive Team.
Designed and implemented an inventory and vendor management system, reducing Purchasing Department administration and raw materials costs by 10% and 35% in 60 days, respectively.
Developed and implemented a standardized Engineering Drawing Library, reducing drafting labor costs by more than 50% and errors by 85% in twenty-one months.
Product Development Manager, 01/1996 to 01/1997Precision Printers － Grass Valley, CA
Collaborated with the Executive Team to define new project scope.
Directed multiple department managers and personnel in the development of new products and processes.
Developed, implemented and managed a complex business plan, including market analysis, demographics, decision trees, Gantt charts, materials identification and development, regulation conformance, budgeting, financial projections, work instructions, manufacturing line and process design, production schedule, first article test plans, quality control and assurance, and performance reporting.
Worked with vendors to develop and refine product characteristics, establish performance specifications, and institute a quality assurance system.
Selected and trained production team members.
Developed all aspects of a unique, state-of-the-art manufacturing process.
Created $16,000,000 additional revenue capacity in eleven months.
Quality Assurance Technician / Engineering Technician / Technical Specialist, 01/1984 to 01/1996Optical Coating Laboratory Using American National Standards Institute － Santa Rosa, CA
mil-spec, and customer supplied regulations and specifications to design numerous test and analysis plans.
Developed, documented, and administered test programs to ensure full product conformance.
Thoroughly documented all findings as required by International Standards Organization, military, and governmental requirements.
Authored countless ISO process and procedural documents.
Served as primary technical consultant to senior management, high-ranking military officials, government representatives, and other stakeholders.
Developed and maintained a productive working relationship with customers and vendors, conducting first article tests and presentations for Boeing, Hughes, Martin-Marietta, Northrop-Grumman, Rockwell International and other private sector businesses, government and military agencies, and executive management.
Authored computer code, including numerous metrology software packages and corresponding historical and operational documents.
Designed and trained employees in the proper use of equipment, processes, procedures, software, and best practices.
Completed a multi-million dollar test program slated for two years in less than five months.
Built an ongoing quality team, decreasing a key product rejection rate by 20%, increasing profitability $80,000 per month.
Designed and developed three complex manufacturing lines, from conceptualization through implementation, documenting all stages, processes and procedures.
PMP CertificationProject Management Institute
Bachelor of Arts Degree:Business ManagementBusiness Management
Associate of Sciences Degree:Mathematics and ScienceSaint Mary's College of CaliforniaMathematics and Science
Santa Rosa Junior College
Department of Defense, Department of Energy
Effective Project Management
*Effective Team Building Skills
*Multiple Project Management
*Advanced Microsoft Excel
*Six Sigma Certification *Deming Principles of Project Management
*Interpersonal Conflict Resolution
*7 Habits of Highly Effective People
*QIT Facilitator Certification
*ISO 9000 Auditor Certification
accounting, accounting system, administrative, PhotoShop, art, budgeting, business plan, charts, Interpersonal, Conflict Resolution, consultant, cost analysis, database administration, drafting, executive management, senior management, filing, financial, functional, General Manager, Government, Drawing, hiring, Human Resources, HR, Illustrator, inventory, ISO, ISO 9000, Team Building, managing, manufacturing process, market analysis, materials, Microsoft Excel, MS Office Suite, negotiating, PASCAL, payroll, personnel, policies, presentations, process design, processes, procurement, Project Management, protocols, Purchasing, quality, quality assurance, quality control, QuickBooks, receiving, reporting, retail, risk analysis, Sales, scheduling, shipping, Six Sigma, staffing, system analysis, unique, vendor management, articles