general manager of operations resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

  • Administrative Management
  • Business Leadership
  • Customer Service Management
  • Records Organization and Management
  • Decision Making
  • Staff Scheduling
  • Team Leadership
  • Multitasking and Prioritization
  • Payroll Administration and Timekeeping
  • Database Maintenance
  • Calendar Management
  • Financial Statement Review
  • Data Analysis
Work History
08/2017 to Current
General Manager of Operations Persevus Veteran Careers Petoskey, MI,
  • Oversee the daily operations of the dental office by managing employee relations, patient relations, and achieving operational goals
  • Hires, trains, coaches, and evaluates the performance of direct reports
  • Responsible for office profit & loss by managing patient scheduling, staff productivity,
  • Collections and receivables, and miscellaneous operations expenses
  • Directly support directors in their growth and development, helping them set goals and address operational opportunities
  • Ability to analyze business reporting and create recommendations/action to attain yearly budgetary and contribution goals, prioritizing supported practice performance issues
  • Monitor the P&L statements for practice and develop effective ways to close the gaps between actual performance and company projections
  • Develop workforce planning, recruiting, and retention strategies to maintain optimum performance of the practice
  • Provide reports and recommendations, as needed, to management on a supported practice
  • Audits operational standards, performance, safeguards, financials, metrics, reports, and facilities to ensure compliance with State, Federal, and OSHA regulation/safety and security
  • Monitor and analyze regional advertising, marketing, and sales programs and report effectiveness accordingly
  • Prepares recommendations designed to increase efficiency and lower operating costs
  • Develop and lead special projects to support practice goals and to meet the practice revenue, compliance, and patient satisfaction-related topics
  • Manage profit and loss by analyzing financial trend data and balancing operations costs accordingly
  • Handle human resource services, such as processing payroll and staff documents under the company's policy and regulations
  • Developing strategies and tactics to boost the company's reputation and drive qualified traffic
  • Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
  • Established and administered annual budget with controls to prevent overages, minimizing burn rate, and support sustainability objectives.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Launch a new, robust business management software system, resulting in improved operational insight and planning.
  • Directed successful operational turnaround, eliminating over $1M in debt
  • Resolve or help resolve issues or questions that arise from our e-billing system users
  • Collaborate with process owners to refine procedures, devise best practices, and correct quality audit findings.
  • Develop policies and procedures for effective practice management.
06/2015 to 08/2017
General Manager Related Companies Middletown, NY,
  • Developed organizational procedures completed administrative functions and systems for office personnel, including filing, billing, staff payroll, invoice processing, bank deposits, revenue posting, and accounts receivable.
  • Handled collections and production reconciliation reports as well as accounts receivable, wrote business correspondence and reports.
  • Managed over 50 calls per day and increased production by 45%
  • CoorJessicated efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coorJessicated actions with corporate staff
  • Reviewed accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, fiscal planning, and submission for capital expenditures
  • Supported marketing and promotion initiatives
  • Assess, investigate and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical, yet creative solutions
02/2014 to 10/2015
Financial Insurance CoorJessicator American Express Guaynabo, PR,
  • Oversaw account receivables and account payables and was responsible for accurately balancing all office transactions
  • Processed insurance Pre authorizations correctly and on time, as well as verified and processed daily bank deposits
  • Managed delinquent patient accounts and follow up patient complaints
  • Ensured proper scheduling of patients following streamlining agreements and marketing programs
  • Assisted the patient in prioritizing the treatment and establishing a plan for scheduling and payment
  • Verified Insurance Eligibility and Benefits
  • Obtained and Document Referral Authorizations
  • Optimized patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
  • Ensured availability of treatment information by retrieving and filing patient records
  • Maintain operations by following policies and procedures; reporting needed changes
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
01/2011 to 02/2014
Executive Assistant Bay State Dental Specialists City, STATE,
  • Prepared and mailed billing statements and account letters promptly and accurately
  • Managed all patient financial accounts and office accounts receivable information and documents their dental treatment plan as well as their financial transactions
  • Performed typing assignments and narratives, composed, proofread, researched, and compiled letters and special reports.
  • Managed and created claims, statements for insurance, and patient billing, plus handled all patients and interoffice correspondence, including mail and emails
  • Prepared invoices, letters, reports, memos, financial statements, and other documents
  • Created and maintained filing systems for the department; classified, sorted, and filed correspondence, records, reports, and other documents.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
Expected in to to
Bachelor of Science: Management Science and Information Systems
University of Massachusetts - Boston - Boston, MA

Lean Six Sigma

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Resume Overview

School Attended

  • University of Massachusetts - Boston

Job Titles Held:

  • General Manager of Operations
  • General Manager
  • Financial Insurance CoorJessicator
  • Executive Assistant


  • Bachelor of Science

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