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General Manager Of Operations Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Highly proactive manager with 20 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.
Skills
  • Natural leader
  • Service-oriented
  • Strong work ethic
  • Passion for customer satisfaction
  • Proven cost-control expert
  • Conflict resolution techniques
  • Results-oriented
  • Business operations expertise
  • Inventory control and record keeping
  • Trained in performance and wage reviews
  • Food service background
  • Marketing and advertising
Work History
General Manager of Operations, 07/2019 to Current
Universal Forest Products, Inc. Pearisburg, VA,
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams
  • Designed modern employee recognition program which boosted productivity and improved morale
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 12%
  • Discovered areas of improvement by generating weekly operational and sales reports
General Manager, 12/2016 to 07/2019
Wal-Mart Baton Rouge, LA,
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Increased profits by 3.5% within one year through restructure of business line
  • Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service
  • Established and administered annual budget with effective controls to prevent overage and support sustainability objectives
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
Proprietor, 07/2013 to 07/2015
Seasons 52 Plano, TX,
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Led and directed team members on effective methods, operations and procedures.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Achieved highest employee retention rate in the region.
Managing Partner, 05/2006 to 07/2013
Brinker International City, STATE,
  • Carefully interviewed, selected, trained and supervised staff.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Prepared for and executed new menu implementations.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Promoted the business through participation in and sponsorship of community events.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Led and directed team members on effective methods, operations and procedures.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Education
High School Diploma: , Expected in 1984
to
Richard C. Lee - New Haven, CT
GPA:
Associate of Arts: Business, Expected in 1988
to
Community College of the Air Force - Colorado Springs, CO
GPA:

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Resume Overview

School Attended
  • Richard C. Lee
  • Community College of the Air Force
Job Titles Held:
  • General Manager of Operations
  • General Manager
  • Proprietor
  • Managing Partner
Degrees
  • High School Diploma
  • Associate of Arts

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