I have 19 years experience in Retail; I exceed in problem solving, customer service, hiring, and training. I am hardworking and maintain a quality staff and friendly working atmosphere at all times
At my current job I hold the record for being the quickest in being promoted to General Manager from CSR. I had my own store within 7 months.
I was Awarded Manager of the Year for the Spinx Company in 2010.
Have successfully ran 8 stores, improving their inside sales and CGM drastically.
The store I ran for the last 3 years, I made #1 in the company, I am now running a different location and have transformed it to #1 store, after only being there for 3 months and manage a crew of 30 people with a 80/20% part time/full time ratio. The Spinx Corporation has 73 store's in total.
Was placed in the Territory Manager In Training program where i was an active Territory Manager responsible for over seeing 7 stores. Was in this position until it ended
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Completed weekly schedules according to payroll policies.
Directed irrigation crews and inspected work, designs and layouts of automated lawn sprinkler systems, and had responsibility for entering data into the computer for programming daily schedules
Supervised a store of 20 or more employees. Duties included managing cash & deposits, and making sure employees adhered to company policies. Most importantly, I was responsible for maintaining customer satisfaction.I was employed during the transition where Eckerd Drugs was bought out by CVS, was transfered to a different store where not only was I the Assistant Manager but was acting Photo Lab Manager as well.
Started out as billing support for the WebTv Project, and was quilkly promoted to technical support. Was then moved to the escilation gate where we dealt with un satisfied customers. Was promoted to mentor and then to Supervisor within a two month time frame. As a Supervisor/Team Leader I Facilitated team meetings for 18 to 20 members, evaluated quality monitor deductions and created report assessments to assist in reducing their quality deductions. My Career ended with MCI Worldcom when they layed off 500 employees in one day.
Attended and Graduated a 2 semester Certificate Degree on Business Management
Attended a PTEC management course while earning HS Diploma.
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