Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Performance improvements
Cross-functional team management
Inventory management
Customer experiences
Communication skills
Calm under pressure
Team building and motivation
Staff development
Policy/program development
Financial administration
Experience
06/2021 to Current
Floor ManagerOlivetta – West Hollywood, CA,
Managed store opening and closing procedures to optimize readiness.
Delegated tasks appropriate to individual employees to provide development opportunities.
Mentored employees in time management and proper turn times for reservations.
Harvest worker for 2022, sorting grapes, weighing bins, barreling, pulsing, maintained OSHA standards for all tanks and chemical use around wine processing.
Operated vineyard mechanical equipment in alignment with safety protocols.
Maneuvered forklift over and around loaded pallets, boxes and other materials.
Maintained current forklift training and certification as required by company policies.
Maintained consistent sales in private VIP tasting on higher-end upscale wine.
05/2013 to 09/2020
General ManagerSchulte Hospitality Group – Wichita, KS,
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Managed and improved requirements, gaps analysis, training and development and new program rollout.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
Facilitated monthly inventories.
Designed sales and service strategies to improve revenue and retention.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Coached and developed 4 internal candidates for promotion to general management.
Trained, managed and motivated employees to promote professional skill development.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Hired, coached and mentored team of 92 employees, FOH and BOH.
Participated in organizational transformation and implementation activities to monitor restructures of the Taproom.
Mitigated health risks and reduced safety hazards by cleaning beer lines / tap handles, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Monitored cash intake to eliminate discrepancies.
Maximized employee morale and corrected performance issues in accordance with established standards.
Worked with marketing team to plan and implement special events to boost customer numbers and profits.
Monitored patrons to keep alcohol consumption at designated levels.
Made product recommendations to customers based on preference, food pairings and special promotions.
Kept detailed inventories of food supplies and stocked work areas to maintain workflow efficiently.
Monthly inventories on food, retail, bar kegs and beer to go sales
Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
03/2013 to 04/2014
Where House Floor Merchandiser & Loss PreventionHyatt Hotels Corp. – Mount Laurel, NJ,
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Initiated friendly conversation with each customer to determine level of assistance required.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
Decreased loss by facilitating training programs on loss prevention, policies and operations.
Maintained documents of all loss prevention activity.
Performed site evaluations, customer surveys and team audits.
01/2012 to 03/2013
Front and Back Office Medical AssistantAegis Medical Systems – City, STATE,
Scheduled appointments for patients via phone and in person.
Performed routine tests such as urine dip stick, hearing tests and vitals.
Completed and submitted clinical documentation in accordance with agency guidelines.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Education and Training
Expected in 11/2025
: Certified Forklift Operator Gotsafety - , GPA:
Expected in 10/2024
: Food Handlers Certification Premier Food Safety - , GPA:
Expected in 05/2022
: RBS Training Certification - , GPA:
Expected in 01/2021
: Sexual Harassment Prevention Certification - , GPA:
Expected in 02/2011
: Medical Assisting Cerfiication Cuesta College - San Luis Obispo, CA GPA:
Expected in 06/2001
High School Diploma: Paso Robles High School - Paso Robles, CA GPA:
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