Organized and committed General Manager with 4 years experience. I am highly involved in the day to day management of the store. I deal with the coordination of staff shifts to ensure that there are enough members of the team working to cover all open hours. I step in and cover any area that needs assistance to ensure fast and accurate customer orders, including but not limited to front counter, drive through, food preparation, etc.
I oversee food preparation to ensure all health and safety standards are of high priority. This includes ensuring that food holding time is adhered to and disposed of accordingly to company regulations, that food is cooked to correct temperature, etc.
I arrange the daily, weekly, and monthly maintenance of equipment and the establishment, such as trash removal and full cleaning when the restaurant is closed to the public.
I also efficiently and respectfully handle customer complaints that are directed to the manager of the store. It's my responsibility to ensure that all customers have a pleasant dining experience and that the brand's reputation is upheld.
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