General Manager Customer Experience Center & Inside Sales Resume Example

• Managed and responsible for 12 inside regional sales representatives involving interviewing, hiring, training, monitoring and coaching to ensure quality of opportunities, reaching and exceeding goals, communication with other departments, performance reviews, incentive programs, discipline and termination.
• Facilitated new processes, tools, communications, training and methodologies to ensure sales program's success across teams and departments throughout the company.
• Served with other departmental management to achieve the organization's goals and objectives.
• Achieved between 120-to-140% above target, each 4 week period by revising consultative needs based selling, cold calling strategies and tactical targeting methods.
• Increased appointments generated by over 80% and customer base by 15% in first 12 months of my position.
• 23% increase in sales by monitoring customer preferences to determine focus of sales efforts and assisting in developing a bonus plan which motivated staff to go above and beyond normal targets.
• Increased Average Order Value (AOV) by 8% in the first 90 days by implementing and directing a specialized sales pilot program focused on higher cost unit productivity.
• Increased dials by 35% by supervising (KPI) efficiency strategies, planning and reporting for my assigned team.
• Effective results in managing a high volume sales pipeline with CRM of over 300,000 prospects, through regional assignments throughout the U.S.

• Coordinated and directed a 10 seat sales team, utilizing behavioral based coaching and role play techniques to set an appointment for I.T.
• Security Specialists to quote an estimate.
• Developed, managed and finalized professional quotes, acting as liaison between I.T.
• Security Department and customers.
• Conducted one on one training for sales staff to review all methods of sales interaction with consumers via telephone calls and email correspondence.
• Surpassed revenue goals in four consecutive quarters by 18% by revising sales strategies and closing techniques.
• Increasing conversion of calls to meetings to an average of 8% by revising roll playing methods.
• Increased opportunities by 30% by instituting a referral program with our existing clientele.

• Analysed applicants financial status, credit, and property evaluation to determine loan feasibility.
• Provided expert financial advise and effectively maintained a robust base of productive client relationships.
• Funded over $6,000,000 by developing a marketing campaign targeting accountants, attorneys, and medical professionals.
• Regularly exceeded quarterly sales goals by 20%.

Directed Branch Operations and consistently exceeded sales expectations.  Skilled in coaching and mentoring branch Loan Officers on a variety of loan products and services.