Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Cross-functional team management
Performance improvements
Supervision and training
Data review
Sales planning and implementation
Team building and motivation
Vendor relationships
Customer retention
Troubleshooting expertise
Team training and development
Staff supervision
Cost analysis and savings
Profit and loss accountability
Schedule management
Customer experiences
Safety protocol
Recruiting and hiring
Staff training
Training and coaching
Experience
06/2016 to Current
General ManagerCornerstone Building Brands – Fairfield, CA,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Built and maintained loyal, long-term customer relationships through effective account management.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Adhered to company food, safety, quality and sanitation policies.
Responded to customer concerns efficiently, accurately and with detailed information.
Established and managed effective controls for labor and inventory costs.
Assessed employee schedules for effectiveness and approved all timesheets.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Completed reports outlining meal numbers, service efficiency and various contributing costs.
Prepared and led food service training programs to teach staff various tasks.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
08/2016 to 06/2017
BakerBenchmark Hospitality – The Woodlands, TX,
Measured, mixed and prepped raw materials according to company specifications and recipes.
Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
Maintained temperature, sweep and sanitation logs to document proper conditions.
Took precautions to avoid cross-contamination between food items.
Monitored cooking completion times for efficient use of ovens and other equipment.
Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
Produced 750 units of finished bread per 4-hour shift.
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