Experienced General Manager highly skilled at administering business needs with efficiency and accuracy. Possess more than 27 years' experience coordinating operations needs and providing administrative support to improving team productivity and reduce costs. Seeking ownership position with an up and coming organization in the food and beverage industry.
Skills
Top-tier, full-service dining background
Guest relations professional
Quick problem solver
ServSafe certification
Courteous, professional demeanor
High energy
Cash handling expert
Liquor and smoking laws familiarity
Budget development
Fiscal budgeting
Accounts payable specialist
Organizational skills
Work History
General ManagerFeb 2014 - Current Mastros Ocean Club Malibu18412 Pacific Coast Highway Malibu, CA 90265
Consistently provided professional, friendly and engaging service
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
Displayed enthusiasm and knowledge about the restaurant's menu and products
Developed and maintained positive working relationships with others to reach business goals
Resolved guest complaints quickly and efficiently
Extensive Hospitality Background
ManagerSep 2010 - Feb 2014 Mastros Steakhouse Chicago520 N Dearborn Chicago, IL 60654
Recruited and hired qualified candidates for vacant and new positions
Created reports and presentations
Responsible for coordination of up to 35 servers in restaurant with capacity of 650
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
Corporate Trainer/ServerJul 2006 - Sep 2010 Mastros Ocean Club Newport Beach8112 E Coast Highway Newport Beach, CA 92657
Organized training for 200+ new employees per opening
Monitored participant workflow and behaviors throughout the training process
Addressed all questions from training program participants
Displayed enthusiasm and knowledge about the restaurant's menu and products
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
Maintained complete knowledge of restaurant menu, including daily specials
Education
Bachelor of Arts: University of Nevada-Las VegasLas Vegas, Nevada
Accomplishments
Planned, coordinated and assisted with the opening of 5 Mastros Restaurants
