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General Manager Resume Example

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GENERAL MANAGER
Summary

Driven, versatile leader skilled in the creation of mutual beneficial value exchanges with current and prospective customers. Expert negotiator, self-starter with strong interpersonal and communication skills.

Education and Training
BBA:Business Administration,2017Baker College － Clinton Township, MI, USA

Magna Cum Laude

Experience
General Manager, 02/2007 to CurrentVerizon Wireless － Saint Clair Shores, MI
  • Attract, hire and retain top tier talent
  • Inventory Controls
  • Profit and loss management
  • Develop and implement strategic sales approaches
  • Increase efficiency by analyzing sales results and operational procedures
  • Brand Management
  • Contributed to grass roots marketing programs
  • Performance Management
Zone Manager, 07/2006 to 02/2007Lowes － Warren, MI
  • Determined staff promotions, demotions, and terminated employees when necessary
  • Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts
  • Completed weekly schedules according to payroll policies
General Manager, 01/2006 to 06/2006Petco － Farmington Hills, MI
  • Trained all new managers on store proceedures and policies
  • Completed weekly schedules
  • Wrote supply order requests to replenish inventory
  • Addressed and corrected front line communication issues in a tactful manner
Operations ManagerBest Buy － Roseville, MI
  • Delivered excellent customer service by greeting and assisting each customer
  • Addressed customer inquiries and resolved complaints
  • Design and implemented customer satisfaction metrics
  • Stocked and restocked inventory when shipments were received
  • Reorganized the sales floor to meet company demands


Skills
Analytical Skills, Budgeting, Coaching, Mentoring, Strong Interpersonal Skills, Counseling, Customer Support, Forecasting, Hiring, Team Building, Expense Control, Leadership, Marketing Strategies, Microsoft Office, Negotiations, Project Management, Proposals, Recruiting, Strategic Sales, Stress Management, Team Work, Written Communication Skills
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Resume Overview

Companies Worked For:

  • Verizon Wireless
  • Lowes
  • Petco
  • Best Buy

School Attended

  • Baker College

Job Titles Held:

  • General Manager
  • Zone Manager
  • Operations Manager

Degrees

  • BBA : Business Administration , 2017

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