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General Manager Resume Example

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GENERAL MANAGER
Professional Summary

Over twelve years of experience in management in fast food and retail, with strong communication skills, rapid and precise customer service skills, and the ability to motivate a large group of individuals. I am an organized manager, able to prioritize and delegate tasks effectively to ensure a productive environment. I am seeking a position that will allow me to use my acquired skills and that will promote growth opportunities within the company. As a top performer, I have been recognized with several awards based on key performance indicators. Being self-motivated will allow me to work well independently or on a team. 

Skills
  • People management
  • Planning
  • Giving feedback
  • Customer-oriented
  • Self-Motivated
  • Energy Level
  • Bilingual 
  • Verbal Communication
  • Resolve Conflicts
  • Organized multi-tasker
  • Quick learner
  • Point of Sale (POS) system operation
  • Type 40 words per minute
  • Skilled upseller
Work History
General Manager10/2005 to 12/2014
KFC – 412 Redington St. Hanford, CA 93230
  • Accomplish restaurant objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
  • Communicate job expectations along with planning, monitoring, and enforcing policies and procedures.
  • Meet business financial objectives of the store by analyzing and planning sales levels and profitability.
  • Check inventory levels and order supplies accordingly.
  • Delegate tasks depending on experience level of all employees including shift supervisors and assistant managers.
  • Motivate employees and create a fun working environment by consistently recognizing employees for accomplishments and hard work.
  • Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures.
  • Handle food and ensure product is fresh, consistent and safe to consume.
  • Investigate and resolve complaints concerning food quality and service.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policies and procedures.
Supervisor and Hiring Manager03/2015 to Current
Puma – 5701 Outlets at Tejon PKWY, #395
  • Responsible for ensuring the store consistently achieves or exceeds sales, KPI's and profitability goals through the effective use of short and long term planning, expense control, sales and service.
  • Motivated the team to increase productivity and performance to competitively rank as a top ranking store not only in the district, but also in the company.
  • Consistently attending local job fairs to recruit, train, and develop high performing associates. 
  • Spent 90% of work time on the sales floor engaging with consumers, selling, and coaching employees.
  • Directly responsible on managing loss prevention and achieve or exceed all inventory and shrink goals.
Teller03/2015 to 03/2016
Wells Fargo Bank – 3743 Columbus St., Bakersfield, CA 93306
  • Cross selling bank products by answering inquiries and informing customers of new services and product promotions.
  • Found satisfaction in offering the right financial products and services to help customers meet their financial needs such as savings for college, buying a home, and planning for retirement.
  • Built and managed lifelong customer relationships. 
  • Process transactions for customers to help them manage their finances while providing excellent customer service. 
  • Directly in charge of balancing and maintaining all ATM's in the branch.
Education
High School Diploma: 2005Bakersfield High School- Bakersfield, CA
Accomplishments
  • Have been awarded with "Top Ten Manager of the Year" award four times in the past 5 years.
  • Have been awarded with the personal award, "Boomerang", from the CEO of KFC, David Novak, in 2014.
  • Have contributed to the success of the #1 district in KFC for the past 5 years.
  • Promoted to General Manager after less than 18 months of employment.
Certifications

Certified Food Manager- ServSafe Certificate number: 10389306





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Resume Overview

Companies Worked For:

  • KFC
  • Puma
  • Wells Fargo Bank

School Attended

  • Bakersfield High School

Job Titles Held:

  • General Manager
  • Supervisor and Hiring Manager
  • Teller

Degrees

  • High School Diploma : 2005

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