Qualifications Top performing general manager with over 19 years of retail sales experience and strong track record of achieving demonstrable results and career development. Possessing excellent motivational and professional sales skills to constantly deliver results. Maintains composure, good judgment and a positive attitude in high stress environment. Strong problem solving skills and proven strategist. Execution minded and driven to exceed goals.
Budgeting and finance
Recruitment and talent development
Vendor sourcing and negotiations
Customer needs assessment
Accounts payable and receivable
06/2000 to 05/2010
General ManagerThe Home Depot
Manage and maintain complete day-to-day operation of retail stores ranging in volume from 28-80 million dollars.
Responsible for ensuring maximum store sales and profitability.
Directly supervised a team of management associates and department supervisors in order to control in stock, sales and customer service environment in the store.
Created strategic plans to motivate others to work as a team and accomplish assigned goals and objectives.
Accountable for personnel issues including selection, termination and performance appraisals as well as career development of all store associates.
Increased sales and profitability by implementing strategic merchandising initiatives, improved operational process and procedure as well as increased emphasis on associate training and development.
Consistently managed stores where customer service ratings improved over time.
Proven track record of increased overall sales environment in lower performing stores.
Reduced significant company losses in the area of asset protection.
03/1997 to 06/2000
Assistant Store ManagerThe Home Depot
Manage sales and operations within assigned departments reporting directly to store manager.
Constantly set the example for all hourly associates in regards to providing a satisfying customer experience.
Analyzed trends solve merchandising and customer issues.
Identify key talent for potential leadership positions.
Effectively identified and utilized specific talents of associates to quickly and efficiently accomplish assigned tasks.
District captainship involved with community outreach for projects including "A place called home".
Key partner to store manager in reducing shrink and improving store operations.
02/1992 to 03/1997
Department SupervisorThe Home Depot
Implemented sales initiatives and created game plans to effectively merchandise, increase sales and customer service with a department.
One of the top 10 dept supervisors in the Pac Central Region awarded "Top Gun" District award in 2003 for overall performance in sales, customer service and merchandising.
03/1991 to 02/1992
Cashier/Sales AssociateThe Home Depot
Hands on practical knowledge.
Sociology Mesa Community College - Mesa, Arizona
Winner of 2004 Western Div Sales contest - 2005 Chevy Avalanche Largest Shrink Reduction Western Div 2008 Received Orange Embrace award 2nd qtr 2009 Regional Living the Values Award Aug 2009