Hospitality Executive dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
Human resources management
Consistently meet goals
Exceptional interpersonal communication
General ManagerDecember 2012 to Current Paramita Hotels and Resorts - Wuxi, China
Lead the creation, launch and opening of a new hotel company from scratch which gave birth to a lifestyle hospitality brand in Ancient Chinese Culture, Responsible for the overall construction, development of Vihara Hotels and the Paramita Hotel Management company.
We are developing a portfolio of destination hotels with an authentic spirit, where individuality and difference is celebrated.
Whether it's the culturally authentic surroundings, the sense of discovery or the One-to-One service delivery, every guest will leave feeling that they have had an enriching life-enhancing experience.
Specialize in: Proven track record in strategic marketing and business development of a new group, fully integrating sales, revenue, marketing and communication talent across the organization.
Strategic thinker with well-developed business acumen, highly numerate and analytical, with the ability to track, measure and evaluate the success of all business metrics.
In-depth experience in sales, revenue management, marketing and communications with solid exposure in operations as well as food and beverage culminating in quantifiable financial result.
President of Hotels and Resort OperationDecember 2010 to Current Shanghai Hi-touch Culture & Arts Co. Ltd - Shanghai, China
Responsible for coordinating the overall operations of all hotels & resorts and development of new projects.
Lead the company by defining and implementing strategy to grow the organization.
Establish strategic relationships with key business and institutional partners.
Manage organizational change to create a result oriented culture.
Represent the company in various industry conferences through personal appearances.
The key responsibilities include value preservation and enhancement of individual assets to maximize the value of the entire portfolio.
Develop and implement short, intermediate and long-term strategies, designed to sustain or improve the value of the portfolio.
Develop exit strategies when and where appropriate in conjunction with other operating departments.
Oversee the daily operations of the portfolio including review and critique of period end and annual operating statements, annual marketing plans and annual capital plans among other regular and special reports.
Page-2 Present Contract "State of Wuxi" 2 Years Lingshan Cultural Tourism Group Wuxi City, Jiangsu Province.
Senior Vice PresidentJanuary 2008 to December 2010 Bluestone lodging, LLC Hotel's & Restaurant - Los Angeles, Ca
Responsible for Full and limited service hotels such as Radisson, Marriott's, Courtyards, Fairfield Inn and Suites, Spring Hill suites, Holiday Inn Express, Best Western and Travelodge, In charge of opening new hotels and Renovations, Building Teams, Food and Beverage Depts.
Sales and Marketing, Fiscal Budgets, Maintaining cost's, Overseeing Management contracts, Holding standards of the company and working hand in hand with Owner and General Managers of properties on Sales, Cost Controls, training, motivation of personnel and working on company development projects.
Have successfully worked with unions and have strong negotiating experience in resolving issues.
Opening General ManagerJanuary 2006 to January 2008 Inns of America - Temecula, Ca
Opened three properties like Fairfield Inn and Suites, Holiday Inn Express, and Courtyard by Marriott, In charge of overall operation of the Hotels, Which consist of 725 rooms and suites, In charge of Marketing, Sales, Revenue Management and consistently achieving great Guest Satisfaction scores, Took one of the property from default situation and turned it around by situating Aces in places, Great Staff morale, Clean rooms and outstanding service, Have consistently beat last year figures by thirty to forty thousand each month, Have not only increased occupancy but also ADR, Have very low turnover in line staff.
General ManagerJanuary 2003 to January 2006 Holiday Inn " Bluestone Lodging LLC - Moreno Valley, CA
Responsible for the overall operation of this 224 room hotel, Took hands on approach and ensured that product, quality and standards are met in all areas of the Resort, Oversee the guest service function and made sure that all guest were attended to their satisfaction, Maximized room revenue by anticipating and planning for market shifts, Developed and monitored strategic marketing prospects, Developed, implemented and monitored annual business and marketing plans, Maintained rapport with key community contacts to ensure visible presence in local community, Lead the revenue effort by maximizing Revpar.
Develop and nurture a team of management and line staff towards the achievement of hotel goals and priorities.
Lead the hotel in entrepreneurial fashion and turned the hotel to making money in less than three months from taking over the property.
Director of Food and BeverageJanuary 2000 to January 2003 Fantasy Springs Casino - Indio, CA
Responsible for the overall operation of Food and Beverage for the Casino, Which included coaching a staff of over 400 employees and 10 Managers, Executive chefs and 15 Souse Chefs, Opened and Managed 5 Restaurants with concepts of fine dining, Bar and Grille, All you can eat buffet, Chinese and a 24 hour coffee shop, also included in the responsibilities was handling banquets, specials occasions, snack bars, casino beverage service, catering events out and inside the casino's, working with local communities for charities events, local schools, law enforcement's, chamber of commerce etc., Also in charge of 2 night clubs 5 full bars, and menu implementations every 3 months, Had monthly meetings with staff and weekly with Management and key personnel, Had the lowest rate in turnover in Management and staff in the Casino, Was awarded having the best cost control, employee morale and guest
Trained, coached and mentored staff to ensure smooth adoption of new program.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Developed and rolled out new policies.
USC" University of Southern California1985Los Angeles Bachelor of Science: Business Administration
Graduated Magna Cum Laude
Coursework in Hotel Management and Restaurant Food Service