GENERAL MANAGER WITH 25+ YEARS RESTAURANT/HOSPITALITY EXPERIENCE
Creative, energetic, self-motivated, result-orientated professional with 25 + years of extensive experience in management, sales, business development, operations, guest service and marketing. Proven performance-orientated team leader who is eager to contribute to team success focus on advancing operational expertise; believes anything can be accomplished through hard work, positive attitude, attention to detail and open communication. Motivated to learn, grow and excel. Detailed-orientated with the ability to oversee all aspects of the business - from the smallest details to the big picture. Dedicated hands-on-leader who proactively takes responsibility and pays strong attention to detail effectively managing the daily operations of the FOH/BOH functions in a high volume restaurant including; appearance, product quality, presentation, safety, maintenance, inspections, repairs, cleanliness. Provide professional leadership and direction of employees continually delivering high quality “WOW” customer experiences. Tenacious in the development of flexible, adaptable collaborative management teams, takes initiative can successfully recruit, train, develop, manage and motivate strong cohesive teams increasing retention driving profitability in highly competitive markets. Service-orientated who posses excellent oral and written communication skills, provides time/priority management, dependable, effectively problem solve and make critical operational decisions in a timely manner, focused on delivering exceptional customer service experiences driving consistent revenue growth. Proactive leader who executes timely customer service follow up and communicates with the entire team the importance to resolve all customer inquiries and issues with discretion and professionalism effectively being able to execute all management goals while consistently acquiring new customers and expanding operations. Strong team leader who leads by example and thrives in dynamic, challenging fast paced, high volume service and entertainment environments. Performance-orientated who provides supervision and direction of business strategic initiatives that effectively manages multiple areas; trained to put the guest first, providing positive dining experiences that promote loyalty of client relationships increasing revenue. Assertive and dependable consistently taking on challenging corporate objectives always ready to support team needs effectively achieving record high customer satisfaction rankings, improvements to the bottom line and successful turnaround of underperforming operations maximizing profits. Implemented and coordinated the day-to-day business administrative functions; including working with other department heads and supervisors as needed: with the primary focus on executing short and long term goals necessary to effectively manage, communicate and facilitate safe operations ensuring management goals are achieved resulting in overall operating excellence and superior customer satisfaction maximizing profits. Proven team leader who takes responsibility and possess a strong business acumen that empowers others to deliver results necessary to manage and ensure operational excellence. Skilled and proficient executing all administrative facets of operations including; staff development, guest service, financial accounting, labor expense, payroll, scheduling, sales, vendor relations, budget forecasting and knowledge to analyze monthly P&L focusing on profitability. Coordinated pre-shift, weekly and monthly team member meetings establishing departmental goals and expectations ensuring teams are adequately trained and have up to date clear understanding of company standards, policies and procedures regarding inventory controls, cost controls, cash handling procedures, facility maintenance/cleaning logs, incident reporting procedures and guest survey knowledge ensuring cohesion and consistency. Maintained, coordinated, and executed IT support, website editing, and social media marketing driving sales and profitability. Enthusiastic, customer-focused General Manager with the highest level of professionalism, honesty, integrity, drive and proven ability to ensure operational efficiency and profitability. Motivated to take on a fresh new managerial position with a dynamic company that will utilize my entrepreneurial spirit, 25+ years experience, skills, expertise, and true passion for delivering customers an exceptional dining experience that is world class, while creating the same positive energy throughout the entire organization driving culture and brand awareness.
Serves as principal leader for onsite day-to-day operations oversight; including but not limited to, all facets of operations, sales, safety, guest relations, team member training, and successful business operations. Professional, goal orientated, hands-on, all-in, above and beyond key collaborative liaison tasked at evaluating and analyzing, P&L, labor, food cost, waste, and R&M. Forward thinker, adept at overseeing multiple areas of impact (AOI) who values excellence, able to motivate, instill accountability, provide overall leadership, supervision and direction on strategic initiative and operating standards, contributing to overall productivity, revenue growth and unparalleled guest experience while supporting organizational values of one the world's leading family entertainment organizations.
Develop and autonomously manage corporate operational and business development, adept at conceptualizing/directing business initiatives, driving sales and successfully streamlining operations, executing flawless operational activities, maximizing productivity, and revenue growth exceeding 1.5 million annual sales.
Successfully identify and develop a community-based health club. The project included prospecting for and securing necessary financing. Manage and develop key team members ensuring World Gym utilize the finest fitness programming available. Asses new innovative trends, propelling achievement of not only corporate objectives, but very high customer satisfaction and retention rate. Passionate and skilled fitness enthusiast World Gym experienced phenomenal business growth through years of ownership, exceeding 1.5 million annual sales.
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