Motivated manager with over 19 years experience in multiple area of food service. Fine dining, retail, quick service, vending, campus dining, national school lunch programs.
Proven track record of fine dining, retail and multi-unit operations responsibilities include successfully coordinating resources and directing all activities within the assigned operations with district manager support and through managers, support team members and employees. Other areas of responsibilities include financial performance, budget process, developing sales, client retention, policy and contract compliance, employee training and development. Successfully established and maintained mutually beneficial business relationships in a unionized environment. Strategically minded, solutions oriented, innovative, client focused, planning and results oriented leader with strong work ethics, excellent client/customer relationship building skills and team building experience.
Enthusiastic developer of positive client relations
Strong service solution development
Excellent planning and organizational skills
Effective influencing and negotiating skills
Strong Client/Customer Service
Driven and Dependable work ethics
Strong financial acumen
Highly reliable and responsible.
Experience with multiple POS systems.
Works well under pressure
Staff development talent.
Culinary arts education
Experience with unions
General Manager August 2014 to CurrentBartlesville Public Schools
Oversee day to day operations on 6 Elementary schools, 2 Middle schools and 1 High school.
Managed Business in excess of $2.6 mil while maintain profitability of both the school district and Sodexo.
Implemented and maintained healthy choice menus as mandated by USDA Maintained all proper USDA reports and paperwork with regards to safety, nutrition and quality.
Maintained positive client relationships while fostering new business opportunities within the district and outside communities.
Oversee full time office staff and field staff of 10 cafeteria managers and 51 district employed staff.
Oversaw completion of new High school cafeteria, closing of 1 middle school and remodeling of a second middle school.
Developed several new employees giving extra responsibilities and developing their careers within the district.
General Manager August 2011 to August 2014Alderson Broaddus University
Multi-unit dining hall, Retail Brands Jazzman's & EJ&Emma's Maintain 3 facilities at ABU Manage business volume in excess of $1.6M through resident dining, catering, conferences and retail.
Increased revenues at unit level first year results of $130k turn around Implemented startup of Jazzman's coffee shop as additional revenue stream Worked and implemented new contract and amendments with client.
Worked hard at fostering new stronger relationships with the College Board by following hands on involvement with day-to-day operations and fostering open communication with clients and students.
Rebuilt catering program from ground up using both personal knowledge and corporate guidelines to increase profitability.
Develop and implement new revenue streams through our retail operations through new signage, specials and LTO's.
Developed managers and staff through working closely with each and setting goals with follow through on those goals.
Maintained an open policy with employees through open door and meetings to improve employee morale and improve turnover.
General Manager April 2008 to April 2011Delaware North Company DFW Airport
Multi-Unit Account: Railhead BBQ, Einstein's bagel, Fuddruckers, Burrito 360 MNA UniteHERE union Maintained 4 facilities in DFW airport food court Implemented new POS systems upgrades, new customer service program Found new revenue streams through new menus and new equipment maintained below budget costs on labor, food and overall purchases Maintained positive franchise relationships and open door policy with employees and direct reports resulted in profitability, increased morale, team spirit and increased customer/client satisfaction marked decrease in turnover No violations of any kind while I was general manager maintained compliance with all OSHA, food safety and state and local alcohol service laws Ensured that we maintained positive client relationship by fostering open communication with client and meeting all clients needs Implemented on the spot employee recognition for job well done with gift cards and photo walls fostering a positive attitude among staff and building camaraderie.
Assistant Manager February 2000 to April 2008Delaware North Company
Travel Hospitality Multi-Unit Account: Sonic, Moe's, Saltlick BBQ, Schlotzsky's, Redbud grill, Bar 1907 MNA UniteHERE union Managed all day to day operations, caterings and my direct units Moe's, Saltlick, Schlotzsky's and Commissary Was directly responsible for maintaining costs for my units and schedules for my units Maintained franchise relationships with those units, oversaw commissary staff and ensured compliance with all purchase contracts Maintained relationships with suppliers and sales staff to ensure best prices and overall company satisfaction Worked with general manager to ensure that we maintained positive client relationship by fostering open communication with client and meeting all clients' needs.
AS : Culinary ArtCulinary Art College of Southern Idaho Twin Falls Idaho
ServSafe trained expires 2018
Franchise training at Schlotzskys, Moe's Southwest grill, Fuddruckers, Einstein's bagel,
Awards & Recognitions College of Southern Idaho Deans list 4 semesters Eagle award for budget 2009, 2010 Professional Activities, Affiliations and Trainings ServSafe trained expires 2018 Franchise training at Schlotzskys, Moe's Southwest grill, Fuddruckers, Einstein's bagel,