Results-driven executive offering proven history of achievement during 15+ year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches. Adept in fostering strategic relationships with stakeholders and partners to meet company objectives while leading cross-functional teams.
Responsible for increasing sales revenue and company profitability; work diligently with CEO and global outsourced team to deliver growth strategies, supply chain efficiencies, and exceptional customer service; direct supervision of sales and customer service departments.
Team Leader (1/2005 - 12/2007)
First Advantage, India
Head the Pre-Employment verification operations team (20+ associates) responsible for supervision, planning, and allocation of tasks to ensure deliverables met project timelines; oversaw QA of verification data, monthly reports to executive leadership, progress metrics, and risk assessments; led decision-making process for delivery, support, and company operations procedures.
Customer Care Executive (11/2002 - 12/2004)
Wipro BPO Solutions Limited, India
Led call center operations for US based customers seeking Dell Computer Company products; decision-making position responsible for selecting, hiring, training call center representatives, resolving escalated customer issues, and setting customer care strategies for the client.
Senior Career Consultant (6/1998 - 10/2002)
NIIT Limited, India
Played a key role as a leader and mentor in helping individuals shape their futures; provided guidance on connecting passions and ambitions with company resources to establish the pathway to success.
Highlight of Accomplishments(1998 - 2007)
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