general manager resume example with 14+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utlization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

  • Develop business
  • Interpersonal
  • Client
  • Excellent customer service
  • Data analysis
  • Detail oriented
  • Fast
  • Inventory
  • Organizational
  • Processes
  • Reporting
  • Research
  • Software training
  • SQL
  • Supervisor
  • Technical support
  • Troubleshoot
  • Web applications
  • Websites
  • Relationship building
  • Client account management
  • Recruitment
  • Staff training/development
  • Food preparation and safety
  • Consistently meet goals
  • Verbal and written communication
  • Business development
  • Project management
  • Effective leader
  • Product development
  • Employee scheduling
  • Goal attainment
  • Sale expertise
  • Organized
  • Project development
California State University - Bakersfield Bakersfield, CA Expected in 05/2014 BACHELOR'S : Business Management - GPA :
Stockdale High School Bakersfield, CA Expected in 05/2010 Diploma : - GPA :
Work History
Levy Restaurants, Inc. - General Manager
Philadelphia, PA, 09/2019 - Current
  • Assessed financial statements and reports to evaluate performance, develop targeted improvements and implement changes resulting in repeat guests.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Levy Restaurants, Inc. - General Manager
Richmond, VA, 07/2006 - 09/2019
  • Oversaw and improved product deliveries worth more than $1M per year through efficient coordination.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained organized, safe and clean facility to keep productivity high and maximize customer satisfaction.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Emplicity - Telemarketer
Irvine, CA, 04/2016 - 09/2017
  • Attained $500K in sales targets on monthly basis.
  • Made average of 700 outbound and inbound calls per day.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Set up appointments with interested customers according to schedule availability.
  • Provided information about available products and services including membership details and purchase advantages.
  • Answered inbound telephone calls from interested customers.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Additional Information
  • Develop custom code in SQL assigned job in the assigned · Participate in EAM-related project implementations throughout the field organization · Provide software training to end users of broad experience levels · Proactively identify issues and opportunities, and provide value- added analysis to improve business performance and processes · Identify areas for process streamlining, improvement and SKILLS efficiencies · Develop dashboards, reporting, and custom analytics · - A detail oriented and · Customize and configure EAM application based on business hardworking professional with drivers remarkable analytical, logical · Project collaboration across departments skills and expert in performing · Monitor project activities per the plan and communicate status to complex operations possessing key stakeholders 3 year experience as Computer · Develop business process documents as it relates to maintenance, Science Engineer. purchasing, and inventory related activities · - Excellent in developing various · Ensure the confidentiality of financial and proprietary programs on different languages information for existing software. · Perform other duties and projects as assigned by supervisor · - Proficient in maintaining the computer system and existing software. · Opened and closed the store, which included counting cash · - Efficient in working at fast pace drawers and making bank deposits. Offered exceptional environment and excellent customer service to differentiate and promote the organizational and interpersonal company brand organization. · - Excellent data analysis reporting skills using statistical · Analysis, development, deployment of client websites using methods and software. standardized processes and development guidelines · Strong ability to problem solve and troubleshoot web applications and code. Provide time estimates for development of web projects · Research and learn new technologies and acquire new skills through independent study · Play a direct role in maintenance, technical support, documentation and administration of company-used technologies and code

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Resume Overview

School Attended

  • California State University - Bakersfield
  • Stockdale High School

Job Titles Held:

  • General Manager
  • General Manager
  • Telemarketer


  • Diploma

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