General Manager Resume Example Westlake Ace Hardware

GENERAL MANAGER

Professional Summary

Industrious and enthusiastic Manager offering 31 years of Retail experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Skills

Team Leadership
Training and Development
Conflict Resolution
Efficient multi-tasker

Deadline-oriented
Verbal and written communicat
Effective leader
Coaching and mentoring

Work History

General Manager01/2014 to 10/2020
Westlake Ace Hardware – Leavenworth, KS

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 34%.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Received superior customer service satisfaction scores for 3 consecutive quarters.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Implemented operational strategies and effectively built customer and employee loyalty
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Maximized efficiency by coaching and mentoring 20 personnel
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Trained, coached and mentored staff to support our core values

Co Manager01/1998 to 07/2012
Kmart – Kansas City, MO

Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Performed annual reviews assessing each employee's performance and developed improvement plans.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Oversaw and optimized work of 25 performing high-quality work.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Cross-trained existing employees to maximize team agility and performance.
Trained and guided team members to maintain high productivity and performance metrics.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Evaluated employees' strengths and assigned tasks based upon experience and training.

Freight Flow Manager01/1988 to 01/1998
Venture – Roeland Park, KS

Used expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Recruited and developed 12 employees for receiving department
Effectively supervised staff of 12 personnel by implementing company policies, protocols, work rules and disciplinary action.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Defined clear targets and objectives and communicated to other team members.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Kansas City Kansas Community College- Kansas City, KS

Resume Overview

Companies Worked For:

Westlake Ace Hardware
Kmart
Venture

School Attended

Kansas City Kansas Community College

Job Titles Held:

General Manager
Co Manager
Freight Flow Manager

General Manager Resume Example

Resume Score: 80%

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