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general manager resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Results-driven General Manager bringing demonstrated record of progressive growth and accomplishment in hospitality industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities. Experienced Bartender with 10 years of experience in field. Strong ability to improve team performance and grow bar sales through exceptional customer service and leadership skills. Enthusiastic Liquor Store Sales Lead proudly offering strong work ethic, positive attitude and 4 years of industry experience.

Skills
  • Marketing and sales experience
  • Proficient in mixology
  • Wine and liquor expertise
  • Team building and motivation
  • Supervision and training
  • Team management
  • Customer service
Education and Training
Medvance Houston Tx, Expected in 05/2009 Medical Assistant : - GPA :
Certifications
  • ServSafe
Experience
Noble House Hotels And Resorts - General Manager
Kirkland, WA, 12/2019 - 03/2021
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Developed and maintained exceptional customer service standards.
Hyatt - Head Bartender
Estero, FL, 08/2016 - 11/2019
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Kept detailed inventories of bar supplies and stocked work areas.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Regal Cinemas Corporation - Bartender Shift Manager
Florence, SC, 01/2005 - 12/2008
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Balanced daily registers and generated sales reports for management.
  • Talked easily with patrons to build rapport and earn repeat business.
Crown Wine & Spirits - Liquor Assistant
City, STATE, 07/2002 - 07/2006
  • Inspired customers to try new items by educating on wines and store promotions.
  • Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
  • Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
  • Took payment for purchases by cash, credit, debit and personal check and provided correct change.
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
  • Minimized product loss with proper rotation and handling of bottles, cans and cases.
  • Answered questions from callers and in-store guests to offer information and promote products.
  • Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.

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Resume Overview

School Attended

  • Medvance

Job Titles Held:

  • General Manager
  • Head Bartender
  • Bartender Shift Manager
  • Liquor Assistant

Degrees

  • Medical Assistant

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