Energetic General Manager with a winning attitude and desire to deliver a legendary customer experience. Versed in planning daily operations, staffing, inventory management and sales.
- Leading, cultivating, and training employee staff
- Honed customer service skills
- Creating and maintaining business to business relationships
- Inventory and cost of goods management
- Sales and Marketing
- Payroll and labor management
- Increased store sales between 7%-10% over prior fiscal year 3 consecutive years in a row
- Played a key role in opening a third location
- Developed an employee staff that exceeded corporate standards
- Created and marketed successful local sales programs
Anchorage, AK, 01/2003 - 05/2009
Continually monitored and maintained all aspects of daily store operations to a corporate standard including but not limited to the following:
- Training and staffing/scheduling
- Labor, cost of goods, cash management
- Creating and meeting sales goals
- Inventory management
- Run/Manage shifts
- Face to face customer service
Daphne, AL, 09/2007 - 02/2009
Responsible for running a shift to corporate standard including but not limited to the following:
- Cash Management
- Legendary customer service
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School Attended
- Starbucks Shift Supervisor Class
- Auntie Anne's Management Training Course
- Auntie Anne's Management Leadership Skills Training Course
Job Titles Held:
- General Manager
- Shift Manager
Degrees
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