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General Manager Resume Example

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GENERAL MANAGER
Objective

Energetic Manager with more than 15 years experience, seeking to leverage proven management and training skills to grow efficiency, production, and customer relations.

Professional Summary

Results driven U.S. Air Force Veteran with a passion to succeed. Team Leader experienced in multi-tasking with a strong attention to detail. Impeccable verbal and written communicator, active listener, and rapport builder paying attention to details in accurately gathering data by asking good questions. Excellent interpersonal, leadership, presentation, and collaborative skills. Hard working, ambitious individual and team performer with a supportive team oriented resourcefulness and customer adaptive demeanor. Able to work in diverse environments. Punctual and dependability to meet deadlines in a timely manner. Quick learner, with ability to self-start and make logical decisions. Thorough in coordination and review of referrals, customer request, and assignments. Exceptional aptitude to observe, evaluate, summarize and apply meaningful consultation and guidance to customers to connect required actions and forecast to desired outcomes. Ability to present information in a one-on-one and small group setting to customers. Looking to be challenged daily while working effectively with a team. Serviced-focused Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Skills
  • Team Leadership, Training, and Development
  • Sales and Marketing Expertise
  • Quality Assurance and Customer Relations
  • Goal oriented
  • Mentoring & Coaching
  • Verbal and Written Communicator
  • Budgeting and Inventory Control
  • Project Management
  • Efficient multi-tasker consistent with meeting deadlines
  • Client Account Management
Work History
General Manager09/2018 to Current
TMX Finance – Atlanta, GA
  • Consistently achieved Month-Over-Month margin targets through pro-active and organized review of P&Ls and Rolling Reports
  • Diligently assessed Key Performance Indicators (KPIs) to measure sales and collections productivity, aiding in individual and team development and goal achievement
  • Mentored 6 Region Team Members, coaching and training them on adoption of new marketing programs such as the Mobile App, Direct Deposit Cards and accounts, Google Reviews and Referrals
  • Drove Year-Over-Year business growth by 12% leading in District operations, strategic vision and long-range planning
  • Increased Total Accounts by $150k by establishing team continuity plans to include overseeing each team members individual training and developments, and setting assertive goals to achieve set goals resulting in 2 promotions to General Manager, 3 promotions to Store Manager, and 2 accepted into the High Performer Mentoring Program
  • As elected District Ambassador, implemented and created strategic community awareness initiatives feeding the Veterans, donating to Firefighter Training, support of various Cancer Awareness causes, etc.. Building community rapport
Sales Consultant10/2017 to 09/2018
CarMax – Norcross, GA
  • Delivered superior consultative support with on-line customers in E-office/Call Center through inbound and outbound calls to customers inquiring about vehicle interest
  • Orchestrated successful sales of vehicles, vehicle inspections for customers, ordering transfers, and interviewing customers to determine their needs and wants for their next vehicle
  • Cultivated positive resolutions of customer issues as needed by presenting vehicles, Extended Service Plans, GAP insurance, accessories and more while submitting credit applications, and processing sales transaction documents
  • Through Salesforce maintained customer accounts and updated interactions with each corresponding contact
  • Increased account base from 0 to 90 over 10 month timeframe, leveraging networking and referrals
  • Facilitated incoming business and referrals by working with sales team to collaboratively reach targets, while consistently meeting or exceeding personal quotas
Sales Manager04/2015 to 05/2018
Mattress Firm – Atlanta, GA

Responsible for coaching and mentoring group of 5 new store managers in driving sales to meet or exceed established budgets; executing company's selling program; calling customers for delivery reminders; conducting customer follow-up surveys

  • Implementing effective strategies to target store merchandising and layout new market competitors to monitor buying trends and market conditions in accordance with pricing strategies and company guidelines
  • Maintaining awareness of competitor's advertisements and services offered; resolving guest issues as needed; completing assigned training and learning materials as required for advancement opportunities; participating in company/vendor training classes to remain current on products, offerings, and programs
  • Balancing nightly and period end sales records; managing and supervising movement of merchandise to include damaged, discontinued, and new products
  • Organized promotional events and interacted with community to increase sales volume, ensured all communications and correspondence are transmitted to appropriate personnel
  • Grew retail sales volume in assigned territory 8% through strategic budgeting and product promotion.
Project Manager/Consultant10/2006 to 11/2014
Utility Partners of America – Greenville, SC

Performed management, training, and mentoring for approximately 80 employees in utility installation and inventory control during Seven years as active Project Manager for numerous utility projects throughout U.S. and Canada valuing over $10 Million in revenue while tracking and analyzing project budgets

  • United successful network of internal and external stakeholders through call center operations while developing and directing strategic initiatives to achieve 100% Quality Assurance and compliance increasing productivity and resulting in 20% increase of revenue for multiple projects
  • Acquired substantial experience in Organizational Management by leading team presentations to team members and Executive leadership
  • Beginning to end project management with prompt communication on deliverables and reports
Education
Master of Science: Management Expected in 09/2021Bellevue University- Bellevue, NE
Bachelors of Art: English05/2014John Hancock University- Oakbrook Terrace, IL
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Resume Overview

Companies Worked For:

  • TMX Finance
  • CarMax
  • Mattress Firm
  • Utility Partners of America

School Attended

  • Bellevue University
  • John Hancock University

Job Titles Held:

  • General Manager
  • Sales Consultant
  • Sales Manager
  • Project Manager/Consultant

Degrees

  • Master of Science : Management Expected in 09/2021
    Bachelors of Art : English 05/2014

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