Talented Master Trainerwith a strong background in managing and training in the Figurella business .
Outgoing Trainer with proven ability to drive sales through excellent customer service. Experienced with training and coaching old and new employees on sales, customer service at excellent quality levels .
Due to several years of experience as owner and branch manager I was requested from Cleide's , the brand Owner in Italy as official Master trainer.
In those years I trained more than 100 employees all over Italy .
I was in charge of the basic training as Figurella Assistant and also of the advanced training as Figurella Consultant.
The training goal is to give the necessary skill to follow the clients in every daily step while in a Figurella Program:
While working with Cleide's I was in charge of the training and start up of the Figurella location in Puertorico
My tasks consisted in:
Hiring and training all the potential Figurella Assistant
Couching during the start up
Overseeing manager activities and ensuring that workout assistants and consultants are committed to deliver excellent service;
Monitoring manager work and taking corrective actions when necessary;
Enforce policies and procedures and ensure consistency and excellent performances;
Identifying potential hazards and pursuing corrective actions
Check results on a pyramidal level : clients, employees, manager, location and the corrective action at each level ;
Teach how to manage overall financial budgeting to the branch manager;
Facilitating goal-level creation for the broader function and working with managers to ensure the goals cascade to all workers;
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