Experienced professional with a 19 year background in Retail Store Management. Successful in both startup and turnaround management roles. Comprehensive knowledge of all retail operations, including customer service, payroll and merchandising. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments.
Supervised local managers.
Designed employee motivation strategies and contests.
Analyzed sales statistics.
Developed budgets and approved expenses. Design and implemented customer satisfaction metrics.
Opened a new store location and assisted in recruiting and training new staff.
Reorganized the sales floor to meet company demands.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Analyzed marketing information and translated it into strategic plans.
Community Service Officer
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