Versatile General Manager who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of Hotel Operations and an unsurpassed work ethic. Thrives on discovering unique ways to bring unexpected experiences in the unexpected places.
General Manager07/2019 to CurrentResidence Inn by Marriott Miami Sunny Isles Beach, 194 RoomsSunny Isles Beach, FL
With six months in the position for the year, successfully increased year end profit $147k by implementing financial controls and identifying efficiencies in Productivity.
Collaborated with Marketing to adjust digital efforts to achieve 3.3% revenue growth year over year leading to a RevPAR index increase of 17.5% year over year.
Leveraged strong previous working relationship with customer to share shift into hotel with a contract valued $2.8M over two years.
Challenged F&B Manager to create unique F&B activation and create catering F&B experiences that matches our uniqueness compared to the brand.
Increased Guest Intent to Recommend from July through December by 2.9 points over the first half of the year and 1.8 increase year over year.
Achieved highest level of Take Care Certification for the hotels efforts in protecting the well being of associates and the community.
General Manager06/2017 to 07/2019Courtyard by Marriott Fort Lauderdale Airport & Cruise Port, 174 RoomsDania Beach, FL
Built relationships with key customers to
increase revenue to $9.5M and increase RevPAR index by 6.3% YOY, leading hotel into
best top line revenue year
Successfully managed $1.4M room renovation
followed by $500k public space renovation while maintaining guest satisfaction
and airline crew contracts
Elevate Food & Beverage experience by
training staff with enhanced setup and offering custom food menus that feature
local twists, driving Bistro sales to Top 10 in the Americas
Supported and built strong relationships with colleagues
in the market by serving as a power user for Capital and Operating budgets
Increased 2018 productivity efficiency by 3.6%
YOY and by strategically investing back into the hotel operation, still achieving
POR/PAR of 99.6%
Maintained green associate engagement results
during leadership and operational transition
Nominated and completed Emerging Leader Program in 2018
Director of Finance11/2015 to CurrentMiami Marriott Biscayne Bay, 600 RoomsMiami, FL
Achieved SRA score of 95% in the first six months in position, up four points prior to my arrival by implementing and training entire hotel on proper procedures.
Currently top 6 in monthly forecast accuracy out of 120 hotels for North America region.
Successfully rolled out several cost saving initiatives within in the first year including; Carpedia, Fresh Bites, and NextGeneration Housekeeping.
Forecasting $200,000 positive theoretical flow through for full year 2016.
Preparing several closure scenarios for 2018 hotel renovations to maximize opportunities and decrease expenses.
Director of Finance10/2013 to 11/2015Newport Marriott, 320 RoomsNewport, RI
Managed financials during a hotel closure and reopening of a $45M renovation while keeping direct contact with VP of Asset Management to reduce negative NOI during 1st quarter closure.
Drove post renovation results with FY Forecast exceeding budgeted HP margin by 10% and HP dollars by $638K.
Reached 102.9% HPKM in 2014, including 6 weeks of closure for renovation, by keeping cost in line during weekly productivity and checkbook reviews.
Achieved SRA score of 95% first year in position after hotel received yellow score 2 years prior to my arrival by implementing and training entire hotel on proper procedures.
Accurately forecast hotel performance on a monthly basis.
Complex Director of Finance05/2012 to 10/2013Marriott Village at Lake Buena Vista, 1,200 RoomsOrlando, FL
Complete the $30 Million Annual Revenue budget for three separate hotel brands.
Successfully managed operation to obtain 100.9% POR/PAR achievement during Courtyard Bistro transformation.
By implementing new control systems we achieved complex's highest SRA score of 96%.
Managed daily office operations of a staff of 10, offering assistance, guidance, and development to the associates.
Design tracking and organizational systems to maintain high results in all operational measurements, including an effective passing score in Risk Assessment Audit.
Assistant & Senior Assistant Director of Finance08/2008 to 05/2012Marco Island Marriott Resort, 809 RoomsFL
Assist in completing the $90 Million Annual Revenue budget and update forecast on a monthly basis.
In 2011, hotel exceeded HP margin by 8.2% and exceeded profit dollars by $2.6M.
Maintain strong control environment in a complex resort and earned highest SRA score of 97%.
Balances and reconciles the Asset, Liabilities, and Tax accounts, timely and precisely.
Manages daily office operations of a staff of 6, offering assistance, guidance, and development to the associates.
Front Desk Supervisor, Night Audit, Valet07/2004 to 08/2008Charlotte Marriott City Center, 446 RoomsCharlotte, NC
Drive guest satisfaction to exceed and achieve desired results.
Effectively respond to and handle guest grievances and challenges.
Manage and schedule over 20 unit staff members.
Completed Marriott Training Certification and trained all new hires within the Rooms Department.
Budget, Forecasting, PeopleSoft, Fosse, PMS, ATLAS, Carpedia, Microsoft Office, Transcendent, Real Estate Rentals
Bachelor of Science: Business Management FinanceJohnson & Wales UniversityCharlotte, NCBusiness Management Finance