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General Manager Resume Example

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GENERAL MANAGER
Professional Summary

Customer-oriented General Manager with many years of experience focused on increasing sales and collections. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments.

Skills
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Staff training/development
  • Coaching and mentoring
  • Efficient multi-tasker
  • Business Development
  • Effective leader
  • Relationship building
  • Operations management
  • Budgeting
  • Sales expertise
Work History
General Manager, 01/2012 to Current
Company Name – City, State

Sales- Responsible for greeting customers and interviewing customers and working with down payment options to select vehicle suitable for customers needs and responsible for collecting necessary stips for financing.

Finance- Responsible for all aspects of financing including printing necessary documents and reviewing paperwork with customer and obtaining necessary signatures. Also responsible for making sure that we were Rule 78 compliant.

Collections- Responsible for working over 300 accounts on a daily basis to ensure that vehicle payments were made on a timely basis.

Worked with owners to integrate new Dealer Management system.

Used Vehicle Manager, 09/2011 to 11/2011
Company Name – City, State
  • Trained and mentored new sales team members.
  • Assisted with vehicle appraisals and location of desired vehicles for purchase.
  • Conducted end-of-month profit reporting for all used vehicle sales.
  • Negotiated and finalized used car pricing and contract terms.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Held weekly meetings with sales staff to identify techniques to overcome sales obstacles.
  • Managed sourcing, purchasing and showroom delivery of all pre-owned inventory, including trade-ins and auctions.
General Manager, 08/2003 to 08/2006
Company Name – City, State
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Trained, coached and mentored staff .
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Sales Manager, Service Manager, 05/1982 to 08/2003
Company Name – City, State
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Oversaw implementation of service campaigns.
  • Organized promotional events and interacted with community to increase sales volume.
  • Set and administered department budgets for expenditures, materials and labor.
  • Held weekly meetings to identify techniques to overcome sales obstacles.
  • Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
Education
High School Diploma: 06/1979
Kathleen Sr High School - City
Automotive , 01/2001
NADA Dealer Academy - City
Fire Science, 07/2006
Georgia Firefighter Academy - City
Fire Science, 11/2009
Virginia Fire Academy - City
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Resume Overview

School Attended

  • Kathleen Sr High School
  • NADA Dealer Academy
  • Georgia Firefighter Academy
  • Virginia Fire Academy

Job Titles Held:

  • General Manager
  • Used Vehicle Manager
  • Sales Manager, Service Manager

Degrees

  • High School Diploma : 06/1979
    Automotive , 01/2001
    Fire Science , 07/2006
    Fire Science , 11/2009

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