Intelligent and enterprising restaurant manager eager to apply 23 years of experience in fast food industry to take on new role at Storage King . Adept at enabling company growth and key operational improvements by weighting corporate objectives effectively and offering timely advice. Expert problem-solver and planner with demonstrated business leadership skills.
Enhanced operational performance by developing effective business development strategies, systems and procedures.Streamlined operational efficiencies by coordinating staff development and succession planning.Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.Designed sales and service strategies to improve revenue and retention.Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.Strategized long-term business needs while generating guest relations feedback for process improvements.Encouraged, trained and disciplined employees to maximize performance.Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.Consistently complied with company policies and government regulationsEmpowered staff members to contribute to continuous improvement, quality and growth of company by using shoulder to shoulder training in constant communication.Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.Analyzed product costs, schedule-and to drive business decisions.Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.Managed scheduling for 50-75 employees to ensure optimal productivity.Limited project lags, training over 50-75 employees on 5S principles, best practices, protocol and MRP/ERP system usage.Fostered strong relationships with customers and suppliers by maintaining communication.Implemented effective customer service procedures such as Smg and 1800 to encourage positive feedback.Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.Promoted professional skill development with employees through effective training, management and motivation. Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.Motivated and led team members to work together to achieve targets.Oversaw staff by training, mentoring, and Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.Set and administered annual operating budget, consistently maintaining controls and preventing overages.Partnered with Supervisors to develop and implement merchandising plans to guarantee profitability on weekly basis.Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.Decreased costs by negotiating with vendors and suppliers for better prices.stems and procedures.
Improved efficiency and productivity by eliminating waste and production constraints.
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