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General Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Business Conscious- General Manager bringing over 20 years of experience in the restaurant and retail industry. I am a focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Evaluating Employee performance to company goals and standards. Training and coaching to establish targets for improvements in safety, quality, cost and delivery. Customer Oriented- Providing guests with an awesome experience. I am focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Decisive Leader-Highly competent in establishing and achieving ambitious goals and quality standards.

Seasoned-Focused on delivering exceptional guest experiences to drive consistent revenue growth. Quick learner with demonstrated ability to build productive relationships across all levels of staff.

Empowered- Sense of urgency with a dedicated desire to be a top performer, as well as help build a team of top performers who desire to achieve high standards.

Business Driven-A professional with high integrity, strong work ethic and great leadership skills. Outgoing and friendly with a strong drive to succeed.

Skills
  • Performance improvements
  • Policy/program development
  • Cross-functional team management
  • Sales team development
  • Staff training and development
  • Calm under pressure
  • Team building and motivation
  • Customer experiences
  • Communication skills
  • Team oversight
  • Employee scheduling
  • Recruiting and hiring
  • Safety protocol
  • Sales planning and implementation
Experience
General Manager, 09/2019 to 11/2020
Saltchuk Honolulu, HI,
  • Tracked monthly sales to generate reports for business development planning.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Developed and trained all staff based on company policies and procedures.
  • Schedule building based on projected sales, promotions and needs of the business.
  • Weekly restaurant inventories, inventory reconciliation
  • Maintaining food budgets, placing weekly food orders
  • Responsible for all cash handling policies and procedures, deposits, till balancing, cashier, server banking, tips hare distribution
  • Serving tables, guest service, hosting, take out orders, expedite, food running, POS system/Aloha
  • Cleaning checklist, food safety, proper food handling, temperature checks, food holding times, FIFO, product rotation
  • Planning, budgets, promotions, menus, food prep checklists, pars, revenue trends
  • Communication, health and safety, sanitation, food handlers certifications
  • Team building, staff compliance, table touches, staff evaluations
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
Manager of Operations, 07/2017 to 09/2019
Exl Iowa City, IA,
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
Assistant Manager, 11/2012 to 01/2017
Marco's Pizza Madisonville, KY,
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Planned and prepared workflow schedules, delegating tasks for 30 member team.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Education and Training
High School Diploma: , Expected in 06/1992
to
Merced High School - Merced,
GPA:
Certifications
  • Food Handlers Card Training - 2020

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Resume Overview

School Attended
  • Merced High School
Job Titles Held:
  • General Manager
  • Manager of Operations
  • Assistant Manager
Degrees
  • High School Diploma