close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • General Manager
Please provide a type of job or location to search!
SEARCH

General Manager Resume Example

Love this resume?Build Your Own Now
GENERAL MANAGER
Professional Summary

Experienced in hospitality and management with diverse skill set and proven track record, seasoned in providing leadership that embodies strong work ethic, positive results and pristine customer experiences. Excellent reputation for resolving problems, improving customer and employee satisfaction, and driving overall operational improvements that consistently saves costs while increasing profits.

Skills
  • CPO Certification; Certified Pool/Spa Operator Certified by the National Swimming Pool Foundation
  • Achieved Six-year Gold Award Winner of recognition asone of the top 10% within the Choice Hotels International brand for consistently exceeding guest expectations, deliver on your brand promise, and operate at the highest levels of efficiency
  • Seasoned in engaging with business prospects, negotiating and closing sales, and promoting property at events and trade shows
  • Experienced in various programs and software including Smart Rates, Rate Center, M3 Accounting, Evolution Payroll, Employee Navigator Insurance and Benefits, Choice Advantage, Opera, Choice University, and others
  • Ability to build and grow customer satisfaction and client relations
  • Created leadership and an atmosphere which cultivates our company's core values for maximizing hotel's top line revenue, profitability and return on investment by ensuring revenue goals and expense budgets are closely monitored
Work History
Sensata TechnologiesGeneral Manager//Corona , CA//August 2019 to Current
  • Worked directly with upper management/ownership to covert a 103 room hotel into a dual brand hotel by Choice Hotels International into a Econo Lodge/Suburban Extended Stay hotel which had been closed for 11 months
  • Oversaw total renovation and worked directly with general contractor to refurbish gutted hotel to meet brand standards of the franchise
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Hired, trained, coached and mentored staff to ensure smooth adoption of new hotel policies
  • Managed and executed business plan and communicated company vision and objectives to motivate teams
Century Wilshire, Inc. Dba. Clarion Inn & Suites Conference Center, General Manager//City , STATE//January 2011 to July 2019
  • Achieved general manager training and certification from Choice Hotels International to represent Clarion Inn Brand
  • Won Gold Award Status from Choice Hotels International for 6 years in a row for consistently exceeding guest expectations on deliver of the brand promise, and operating at the highest levels of efficiency
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Trained/mentored 31+ team members to be engaged in exceptional customer service while performing their job duties
  • Execute operation of a full-service hotel with 152 sleeping rooms, 9000 square feet of meeting and banquet space, with full service food and beverage operation
  • Accountable for all accounting procedures, payroll, insurance and benefits, human resources, food and beverage, labor cost, A/P & A/R and daily hotel operations
  • Organized local sales blitz for new business prospects
Century Wilshire, Inc. DbaHoliday Inn & Suites Conference Center, General Manager//City , STATE//June 2006 to January 2011
  • Achieved general manager training and certification from Intercontinental Hotel Group to represent Holiday Inn Brand.
  • Launched total renovation of 152 room hotel with 9000 square feet of meeting and banquet space to change franchise from Intercontinental Hotel Group Brand "Holiday Inn & Suites Conference Center" to Choice Hotels International Brand "Clarion Inn and Suites Conference Center". Renovation completed on time and relaunched new franchise by January 2011.
  • Managed full-service hotel owned and operated by Century Wilshire, Inc as stated in work experience on previous page.
  • Leased out 4 rental houses for Century Wilshire, Inc. Maintained lease agreements with tenants, collected rent, fixed any housing issues, took care of property, was liaison between owner and tenant.
Dimension Development Company DbaHomewood Suites By Hilton, General Manager//City , STATE//January 2000 to June 2006
  • Achieved general manager training and certification from Hilton Hotels Corporation to represent Homewood Suite Brand
  • Managed 106 suite hotel with meeting space and daily operation of hotel
  • Represented Homewood Suites at local events, targeting local negotiated accounts and corporate meetings
  • Trained/mentored 19+ team members to Hilton's standards
  • Increased profits by maintaining and monitoring daily, weekly, monthly room rates and market fluctuation and competitive comp set
  • Accountable for quality assurance program including on site evaluations, internal audits and customer surveys
  • Worked with employees to resolve guest issues to improve operation feedback and provide exceptional customer service
  • Improved relationship with Hunter Army Air field Base located in Savannah to secure local government contracts
  • Accountable for all accounting procedures working with the corporate office
Education
High School DiplomaWestern Dubuque High School//City, State
Associate Degree in Computer Science - Computer ProgrammingAmerican Institute of Commerce //City, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Western Dubuque High School
  • American Institute of Commerce

Job Titles Held:

  • General Manager
  • Clarion Inn & Suites Conference Center, General Manager
  • Holiday Inn & Suites Conference Center, General Manager
  • Homewood Suites By Hilton, General Manager

Degrees

  • High School Diploma
    Associate Degree in Computer Science - Computer Programming

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
General-Manager/Head-bartender/Lead-Server-resume-sample

General Manager/Head bartender/Lead Server

Donkey Tails Cantina

City , STATE

Assistant-General-Manager-resume-sample

Assistant General Manager

Ipic Entertainment

Chicago , IL

GENERAL-MANAGER-resume-sample

GENERAL MANAGER

Matson Inc

Cerritos , CA

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.