General Manager Resume Example
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GENERAL MANAGER
Professional Summary
Experienced in hospitality and management with diverse skill set and proven track record, seasoned in providing leadership that embodies strong work ethic, positive results and pristine customer experiences. Excellent reputation for resolving problems, improving customer and employee satisfaction, and driving overall operational improvements that consistently saves costs while increasing profits.
Skills
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Work History
Sensata TechnologiesGeneral Manager//Corona , CA//August 2019 to Current
- Worked directly with upper management/ownership to covert a 103 room hotel into a dual brand hotel by Choice Hotels International into a Econo Lodge/Suburban Extended Stay hotel which had been closed for 11 months
- Oversaw total renovation and worked directly with general contractor to refurbish gutted hotel to meet brand standards of the franchise
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Hired, trained, coached and mentored staff to ensure smooth adoption of new hotel policies
- Managed and executed business plan and communicated company vision and objectives to motivate teams
Century Wilshire, Inc. Dba. Clarion Inn & Suites Conference Center, General Manager//City , STATE//January 2011 to July 2019
- Achieved general manager training and certification from Choice Hotels International to represent Clarion Inn Brand
- Won Gold Award Status from Choice Hotels International for 6 years in a row for consistently exceeding guest expectations on deliver of the brand promise, and operating at the highest levels of efficiency
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Trained/mentored 31+ team members to be engaged in exceptional customer service while performing their job duties
- Execute operation of a full-service hotel with 152 sleeping rooms, 9000 square feet of meeting and banquet space, with full service food and beverage operation
- Accountable for all accounting procedures, payroll, insurance and benefits, human resources, food and beverage, labor cost, A/P & A/R and daily hotel operations
- Organized local sales blitz for new business prospects
Century Wilshire, Inc. DbaHoliday Inn & Suites Conference Center, General Manager//City , STATE//June 2006 to January 2011
- Achieved general manager training and certification from Intercontinental Hotel Group to represent Holiday Inn Brand.
- Launched total renovation of 152 room hotel with 9000 square feet of meeting and banquet space to change franchise from Intercontinental Hotel Group Brand "Holiday Inn & Suites Conference Center" to Choice Hotels International Brand "Clarion Inn and Suites Conference Center". Renovation completed on time and relaunched new franchise by January 2011.
- Managed full-service hotel owned and operated by Century Wilshire, Inc as stated in work experience on previous page.
- Leased out 4 rental houses for Century Wilshire, Inc. Maintained lease agreements with tenants, collected rent, fixed any housing issues, took care of property, was liaison between owner and tenant.
Dimension Development Company DbaHomewood Suites By Hilton, General Manager//City , STATE//January 2000 to June 2006
- Achieved general manager training and certification from Hilton Hotels Corporation to represent Homewood Suite Brand
- Managed 106 suite hotel with meeting space and daily operation of hotel
- Represented Homewood Suites at local events, targeting local negotiated accounts and corporate meetings
- Trained/mentored 19+ team members to Hilton's standards
- Increased profits by maintaining and monitoring daily, weekly, monthly room rates and market fluctuation and competitive comp set
- Accountable for quality assurance program including on site evaluations, internal audits and customer surveys
- Worked with employees to resolve guest issues to improve operation feedback and provide exceptional customer service
- Improved relationship with Hunter Army Air field Base located in Savannah to secure local government contracts
- Accountable for all accounting procedures working with the corporate office
Education
High School DiplomaWestern Dubuque High School//City, State
Associate Degree in Computer Science - Computer ProgrammingAmerican Institute of Commerce //City, State
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Resume Overview
School Attended
- Western Dubuque High School
- American Institute of Commerce
Job Titles Held:
- General Manager
- Clarion Inn & Suites Conference Center, General Manager
- Holiday Inn & Suites Conference Center, General Manager
- Homewood Suites By Hilton, General Manager
Degrees
- High School Diploma
Associate Degree in Computer Science - Computer Programming
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