General Manager Resume Example Company Name

GENERAL MANAGER

Professional Summary

Experienced in hospitality and management with diverse skill set and proven track record, seasoned in providing leadership that embodies strong work ethic, positive results and pristine customer experiences. Excellent reputation for resolving problems, improving customer and employee satisfaction, and driving overall operational improvements that consistently saves costs while increasing profits.

Skills

CPO Certification; Certified Pool/Spa Operator Certified by the National Swimming Pool Foundation
Achieved Six-year Gold Award Winner of recognition as one of the top 10% within the Choice Hotels International brand for consistently exceeding guest expectations, deliver on your brand promise, and operate at the highest levels of efficiency
Seasoned in engaging with business prospects, negotiating and closing sales, and promoting property at events and trade shows

Experienced in various programs and software including Smart Rates, Rate Center, M3 Accounting, Evolution Payroll, Employee Navigator Insurance and Benefits, Choice Advantage, Opera, Choice University, and others
Ability to build and grow customer satisfaction and client relations
Created leadership and an atmosphere which cultivates our company's core values for maximizing hotel's top line revenue, profitability and return on investment by ensuring revenue goals and expense budgets are closely monitored

Work History

Company NameGeneral Manager//City, State//August 2019 to Current

Worked directly with upper management/ownership to covert a 103 room hotel into a dual brand hotel by Choice Hotels International into a Econo Lodge/Suburban Extended Stay hotel which had been closed for 11 months
Oversaw total renovation and worked directly with general contractor to refurbish gutted hotel to meet brand standards of the franchise
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Hired, trained, coached and mentored staff to ensure smooth adoption of new hotel policies
Managed and executed business plan and communicated company vision and objectives to motivate teams

Company Name Clarion Inn & Suites Conference Center, General Manager//City, State//January 2011 to July 2019

Achieved general manager training and certification from Choice Hotels International to represent Clarion Inn Brand
Won Gold Award Status from Choice Hotels International for 6 years in a row for consistently exceeding guest expectations on deliver of the brand promise, and operating at the highest levels of efficiency
Managed quality assurance program including on site evaluations, internal audits and customer surveys
Trained/mentored 31+ team members to be engaged in exceptional customer service while performing their job duties
Execute operation of a full-service hotel with 152 sleeping rooms, 9000 square feet of meeting and banquet space, with full service food and beverage operation
Accountable for all accounting procedures, payroll, insurance and benefits, human resources, food and beverage, labor cost, A/P & A/R and daily hotel operations
Organized local sales blitz for new business prospects

Company NameHoliday Inn & Suites Conference Center, General Manager//City, State//June 2006 to January 2011

Achieved general manager training and certification from Intercontinental Hotel Group to represent Holiday Inn Brand.
Launched total renovation of 152 room hotel with 9000 square feet of meeting and banquet space to change franchise from Intercontinental Hotel Group Brand "Holiday Inn & Suites Conference Center" to Choice Hotels International Brand "Clarion Inn and Suites Conference Center". Renovation completed on time and relaunched new franchise by January 2011.
Managed full-service hotel owned and operated by Century Wilshire, Inc as stated in work experience on previous page.
Leased out 4 rental houses for Century Wilshire, Inc. Maintained lease agreements with tenants, collected rent, fixed any housing issues, took care of property, was liaison between owner and tenant.

Company NameHomewood Suites By Hilton, General Manager//City, State//January 2000 to June 2006

Achieved general manager training and certification from Hilton Hotels Corporation to represent Homewood Suite Brand
Managed 106 suite hotel with meeting space and daily operation of hotel
Represented Homewood Suites at local events, targeting local negotiated accounts and corporate meetings
Trained/mentored 19+ team members to Hilton's standards
Increased profits by maintaining and monitoring daily, weekly, monthly room rates and market fluctuation and competitive comp set
Accountable for quality assurance program including on site evaluations, internal audits and customer surveys
Worked with employees to resolve guest issues to improve operation feedback and provide exceptional customer service
Improved relationship with Hunter Army Air field Base located in Savannah to secure local government contracts
Accountable for all accounting procedures working with the corporate office

Education

High School DiplomaWestern Dubuque High School//City, State

Associate Degree in Computer Science - Computer ProgrammingAmerican Institute of Commerce //City, State

Resume Overview

School Attended

Western Dubuque High School
American Institute of Commerce

Job Titles Held:

General Manager
Clarion Inn & Suites Conference Center, General Manager
Holiday Inn & Suites Conference Center, General Manager
Homewood Suites By Hilton, General Manager

Degrees

High School Diploma
Associate Degree in Computer Science - Computer Programming

General Manager Resume Example

Resume Score: 80%

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