A results-oriented business professional with solid track record of success with planning and managing projects, improving operational efficiency and team building. Able to identify functional strengths and weaknesses, design and implement company policies and standards, as well as potential changes in systems and processes to optimize productivity; yielding significant increases to the bottom line. I have demonstrated ability in motivating staff for increased productivity. Controlling costs through streamlined use of manpower coupled with strategic resource allocation. Operations Streamlining Specialist * Mentor/Motivator/Staff Builder * Labor Utilization Analysis * Superior Logistics Management * Operational Excellent *Unparalleled Customer Satisfaction SUMMARY OF QUALIFICATIONS Instilling vision to accomplish company goals and exceed productivity expectations while maintaining high standards of quality, safety and customer service standards through total quality management. Successful in strategic project planning and budget administration, and developing improved processes to optimize operational objectives. Experienced in operations restructuring in order to meet the needs of business growth, cost reduction and, improved service. Oversee facility operations ensuring that facility requirements are met within the established budget, production goals and KPI's are being met and, operational excellence is the focus to bolster superior customer service. Analyzing payroll costs and productivity reports and implementing sound practice improvements. Train supervisors in their daily roles, including KPI reports and profit and loss statements, and human resource reports. Empower the supervisors to make sound decisions in order to provide the best customer service.
Calm under pressure
Cross-functional team management
Salary structure/compensation analysis
Supervision and training
Improved on-time delivery to 93% by instituting team collaboration and ownership.
Spearheaded an employee engagement program, resulting in a 50% decrease in annual employee turnover. Streamlined the branch operations, resulting in a 25% reduction in operating budget.
General Manager06/2012 to 04/2016XPO LogisticsNew York, NY
Head 2 markets in the Northeast Region providing daily operations leadership, training and follow-up, and customer account management.
Hold regular team meetings/conference calls fostering creative thinking and idea sharing to help uniform standards for operations.
Accountable for all Distribution Center logistics.
Directly manage and oversee Assistant Managers, Supervisors and Support Staff, Material Handlers and Independent Contractor teams.
Manage HR duties including, but not limited to, payroll, hiring, disciplinary actions, and employee evaluations.
Coordinate and execute the successful receiving, loading, and tracking of deliveries and assemblies in the Metro NY and New Jersey areas 7 days a week while maintaining operational excellence.
Through team collaboration, increased on time percentage by 12 percentage points.
Experienced in operations restructuring in order to meet the needs of business growth, cost reduction and, improved service.
Able to instill vision to accomplish company goals and exceed productivity expectations while maintaining high standards of quality, safety and customer service standards through total quality management.
Oversee facility operations ensuring that facility requirements are met within the established budget, production goals and KPI's are being met and, operational excellence is the focus to bolster superior customer service.
Train supervisors in their daily roles, including KPI reports and human resource reports.
Empower the supervisors to make sound decisions in order to provide the best customer and client service.
In one fiscal year, I have written the Operations Manual and training program for the Floor Operations Supervisors and Material Handlers.
The training program has resulted in a 30% drop in claims to date.
Implemented strategic planning and streamlining practices allowing for the proper allocation of manpower.
This proper allocation has increased productivity and decreased operating expenses.
Storage Post Self Storage Management - Metro, NY Various Positions.
District Manager03/2008 to 12/2012Storage PostNew York, NY
Lead district operations of 10 stores grossing $38.4 million annually with over 40 employees.
Analyze daily production reports for sales, rental square footage gains/losses, accounts receivables, delinquency forecasting, discounting, adjustments and credits, lost and stolen merchandise, payroll, maintenance reporting, and equipment needs.
Recruit, hire, train, motivate and supervise managers.
Communicate with vendors to fulfill maintenance repairs.
Monitor daily activity, office set-up, and assist managers with employee issues.
Helped launch an expanded pick-up service in 2010 through strategic marketing and use of market specific language.
Developed promotion techniques and training manual.
Reduced associate turnover from 65% to 33% and management turnover from 48% to 2% by encouraging teamwork, a "WE," "US," and "TOTAL STORE" mentality.
Increased net square footage for three straight years (total 25,000 sq.
Overall occupancy from 85% in 2009, 89% in 2010, 92% in 2011, and 94% in 2012---highest in region (out of 3 districts with 10 properties each).
Decreased tenant delinquency to lowest in region for three consecutive years from 22.4% to 20.2%, 18.5%, 15.2% increasing district revenue by $2.2 million.
Trained managers to up-sell packing supplies and insurance coverage, increasing gross and net profits.
Chaired team of District Managers and Regional Managers to upgrade and re-write the company's Operations Manual.
Achieved 100% completion for five store conversions and two multi-million dollar renovations by the deadline with all conversions being completed under budget.
Ranked top district in sales and occupancy for two consecutive years (2011 & 2012).
Full P&L management for a district consisting of ten stores.
Lead district to receive "Best Customer Satisfaction" ranking two years in a row (2011 & 2012).
Senior Storage Specialist02/2008 to 03/2008Storage PostNew York, NY
Lead 20 stores providing daily operations leadership, training follow-up, and customer account adjustments.
Acted as the liaison between Facility Managers, Associates, and Executive Management.
Conducted new store set-ups for the Northeast Region.
Held regular team meetings/conference calls fostering creative thinking and idea sharing to help uniform standards for operations.
First manager to hold this position.
Promoted to District Manager within one month.
Through training, follow-up, and role-playing, helped boost customer satisfaction.
Organized the top facility managers to create a "Think Tank" of innovative and creative ideas for promoting sales growth and Operational Excellence.
General Manager09/2007 to 02/2008Storage PostLong Island City, NY
Managed the flagship store, which is comprised of a self-storage component and a document storage component grossing $2.5 million annually.
I directed the supervision of eight employees and allocated personnel to areas in need of extra attention.
Increased profits by 20% in one year producing one of the best ROI's in the region.
My facility had the highest single year growth in square footage (21,600 sq.
Achieved the second largest reduction in write-offs by implementing aggressive collection procedures.
Managed the relocation of the Document Storage warehouse (over 75,000 file boxes), to 100% completion forty-five days ahead of deadline with a less than 1% misallocation rate.
Given increased responsibility leading to the development and promotion to the Senior Storage Specialist Position.
Bachelor of Science: Liberal Arts and SciencesAdelphi UniversityGarden City, NYLiberal Arts and Sciences