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General Manager Resume Example

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GENERAL MANAGER
Professional Summary
Professional Executive successful at leveraging career experience to enhance organizational productivity and efficiency by effectively directing and supporting operations, services and solutions.
Skills
  • Federal Aviation Administration (FAA) regulations
  • Energetic and enthusiastic
  • Skilled mentor
  • Adherence to high customer service standards
  • Excellent time management skills
  • Multitasking skills
  • CPR/First Aid certified
  • Sabre/Reservations
  • Written and oral communication skills
  • Microsoft Outlook, Word and Excel
  • Deadline-oriented
  • Budgeting and financial management
  • Project planning
Work History
General Manager, 04/2008 to 08/2012
American Airlines – San Antonio, TX
  • Effectively managed station local operational budget Ensured all company procedures and Federal Aviation Regulations were adhered to.
  • Provided for the safety and comfort of passengers and satisfied their needs and requests, within the limits of sound operational procedures.
  • Monitored the departure and arrival of 18 daily flights.
  • Managed a team of 150 professional employees, including aircraft mechanics, ticket agents, baggage handlers, customer service managers and outsourced vendors.
General Manager, 08/1998 to 07/2008
American Airlines – Oklahoma City, OK
  • Monitored the departure and arrival of 14 daily flights.
  • Managed a team of 100 professional employees, including ticket agents, baggage handlers, customer service managers and outsourced vendors.
Reservation Supervisor / Reservation Sales Agent, 10/1988 to 10/1998
American Airlines – Dallas, TX
  • Supervised reservation sales representatives 3 years.
  • Reservation Sales Agent for Domestic and International Travel 7years.
Education
MBA: Leadership and Organizational Development, 2006
Oklahoma Christian University - Edmond, OK
Bachelor of Science: Business Education, 1983
Jackson State University - Jackson, MS
Affiliations
Board of Directors for the San Antonio North Chamber of Commerce
Member of Women in Aviation
Volunteer Member for CARE Team AA
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Resume Overview

Companies Worked For:

  • American Airlines

School Attended

  • Oklahoma Christian University
  • Jackson State University

Job Titles Held:

  • General Manager
  • Reservation Supervisor / Reservation Sales Agent

Degrees

  • MBA : Leadership and Organizational Development , 2006
    Bachelor of Science : Business Education , 1983

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