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General Manager Resume Example

Resume Score: 80%

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GENERAL MANAGER
Professional Summary and Purpose

I am a results-driven leader with more than five years of delivering consistent growth as General Manager for Pacific Kitchen and Home, an independent appliance retailer inside Best Buy. In my current role I am tasked with overseeing all aspects of the business including revenue performance, recruiting industry sales professionals, and maintaining rigorous standards for the store's continued operational success. I provide daily leadership support and guidance to employees, maintain a rhythm around product and sales training, and I set accountability standards for individual performance. I am skillful at navigating logistic chains and coordinating with multiple partners to complete tasks. I am also an impactful speaker and a gifted writer - skills that I rely on frequently to coordinate projects, train direct reports, and resolve client escalations. My professional ambition is to leverage the management and operations skill set that I have garnered in a successful career in retail sales as a launchpad toward a profession that ignites my passion, and that truly reflects my adventurous spirit. Summit ropes

Skills
  • Team leadership
  • Business analysis
  • Inventory Management
  • Project coordination
  • P&L management/controlling costs
  • Operations management
  • Scorecard and metric analysis
  • Client advocacy/issue resolution
  • Strategic planning
  • Recruiting personnel
  • Performance development
  • Gap management
Work History
General Manager, 07/2016 to Current
Pacific Kitchen And Home, Inside Best Buy – Sterling, VA
  • Turned around an under-performing store and maintained a record as a top-performing location for each year in role as General Manager
  • Consistently achieved fiscal targets to stay on track with company growth plan
  • Recruited and developed appliance sales professionals with industry knowledge and a strong track record of sales performance
  • Developed and implemented process rhythms to boost associate productivity and accountability
  • Leveraged walk-in client base to cultivate long-term relationships with contractors and trade partners, developing a new channel for repeat business and referral clientele
  • Variously coordinated with demand planning, warehouse managers, delivery/install teams, and other third parties to ensure a positive post-sale delivery experience
  • Applied performance data to evaluate and improve store operations
  • Trained and coached staff to ensure smooth adoption of new sales programs and company initiatives
  • Managed complex escalations to resolve customer issues with regard to product availability and the coordination of third party services
General Manager, 08/2014 to 07/2016
Pacific Kitchen And Home, Inside Best Buy – Orlando, FL
  • Grand opened a new store, introducing the Pacific Kitchen and Home brand to the Florida market
  • Variously recruited, trained, and performance managed sales staff in alignment with the company growth strategy
  • Delivered top quartile financial results,
  • Hosted process and leadership trainings for newly hired General Managers that were slated to grand open stores in new markets
  • Participated in recruitment efforts that would result in staffing leadership positions for Best Buy's Appliances Division throughout Central Florida, beyond the locations that had the Pacific Kitchen and Home SWAS (Store-Within-A-Store) model
Director Of Management, 02/2012 to 03/2013
SoftRock, Inc. (Affiliate Marketing, Online Education) – Orlando, FL
  • Managed a team of seven call center leaders, each charged with managing a remote sales team of 15-30 work-at-home representatives
  • Analyzed performance data for under-performing sales staff, listened to the specific content of phone/sales interactions, and made behavior prescriptions (action plans) based on available data
  • Tasked with assigning new hires that had successfully completed the two-week training regimen to remote work teams; also tasked with performance managing "work-at-home” associates that chronically under-performed against sales targets
  • Principal agent for under-performance accountability
Call Center Manager, 01/2011 to 02/2012
SoftRock, Inc. (Affiliat Marketing, Online Education) – Orlando, FL
  • Managed a team of 15-30 remote (“work-at-home”) sales associates, tasked with converting inbound call traffic into leads for for-profit colleges, universities, and vocational training programs
  • Trained call acumen and sales strategies specific to lead-generation
Education
Post-Graduate Studies: International Relations/Comparative Politics University of Florida - Gainesville, FL
  • Completed coursework and comprehensive written/oral examinations in primary and secondary fields (International Relations and Comparative Politics) for a PhD in Political Science. Left the program prior to completing a dissertation
  • Though no degree was conferred, in five years of working toward a PhD, completed coursework and met examination requirements beyond what is expected to earn a Master of Arts in the same discipline
Bachelor of Arts: Political Science, 12/2002
University of Florida - Gainesville, FL
  • 4.0 GPA
  • Cum Laude
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Pacific Kitchen And Home, Inside Best Buy
  • SoftRock, Inc. (Affiliate Marketing, Online Education)
  • SoftRock, Inc. (Affiliat Marketing, Online Education)

School Attended

  • University of Florida

Job Titles Held:

  • General Manager
  • Director Of Management
  • Call Center Manager

Degrees

  • Post-Graduate Studies : International Relations/Comparative Politics
    Bachelor of Arts : Political Science , 12/2002

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