Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 17 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional English/Spanish communication skills.
Inventory control and record keeping
Conflict resolution techniques
Food service background
Strong work ethic
Passion for customer satisfaction
Proven cost-control expert
Point of Sale (POS) system operation
Marketing and advertising
General Manager, 05/1996 to Current Denny's – 1184 Calimesa Blvd. Calimesa, Ca
Successfully opened two Denny's locations as General Manager.
Carefully interviewed, selected, trained and supervised staff.
Correctly calculated inventory and ordered appropriate supplies.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Promoted the business through participation in and sponsorship of community events.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
High School Diploma: General, 1996 Palm Springs High School - Palm Springs, CA