General Manager Resume Example
Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
As a professional driver, I've logged over 3 million accident free miles, and have developed many customer relationships. My experience with shipping and receiving has allowed me to see both sides of the spectrum. As being a truck driver, sales and delivery driver, I was accountable for loading, unloading, picking orders and safely using machines to accomplish the task. Route delivery was dependent on regular ON TIME deliveries, along with customer communication. By developing a relationship with the customers, I was able to expand total sales for the route by over 30%. I also was fortunate enough to continue those friendships with most of these customers in 5 different states after JBS sold the company in Oct. of 2012. Throughout my driving career, I have been awarded DRIVER OF THE YEAR, and have gathered many safety awards as well as fuel bonuses.
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Cvs Health – Fairfax , VA
Was involved in the design process of building the truck wash from the beginning, then continued as general manager, handling the duties of hiring employees,scheduling, maintenance, equipment and supplies, training personnel. As G.M., I worked to acheive target margins and overall business growth to insure stability of a new business.
Waste Management – Bennett , CO
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
- Clearly communicated with dispatchers and [Job title]s, giving updated information, including estimated times of arrival and latest road conditions.
JBS Dist. – City , STATE
- Completed on-time deliveries by choosing best and most efficient routes.
- Interacted with customers to determine needs and opportunities for additional sales.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries. Forklift and electric pallet jack experience.
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Midwest Express Inc. – City , STATE
- Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
- Communicated with company dispatchers to alert of any issues or delays.
- Kept meticulous logs of all correspondence with customers and freight recipients.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Operated with safety and skill to avoid accidents and delays.
- Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.
- Made sure that deliveries were on time for scheduled appointments.
I obtained my CDL in the fall of 1994, and started my driving career in November of that year. I started with a family company of 1 truck. In the next 16 years I helped the company grow to 38 trucks. In the spring of 2010, I took a sales and delivery position in Denver Co. and made 26 weekly deliveries in a 5 state region. This position required me to load my deliveries in order, rotate customer stock, and make additional sales for the next delivery. The company sold in Oct. of 2012, which then I went back to Midwest Express Inc., and held positions as driver, sales rep. and recruiter. In the fall of 2019 I was part of the design and construction of CENTRAL NEBRASKA TRUCK WASH, was named G.M., and continued to drive until completion and opening in Nov. of 2019. Throughout these years, I was fortunate enough to be "accident free" while traveling in over 40 states.
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Resume Overview
School Attended
- Cedar Rapids Public School
Job Titles Held:
- General Manager
- Commercial Truck Driver
- Sales and Delivery Route
- OTR Commercial Truck Driver
Degrees
- High School Diploma 05/1985
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