general manager resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Customer service professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities with 10 years of culinary experience .

  • Detail oriented
  • Self motivated
  • Budgeting and forecasting
  • Staff training/development
  • Teamwork and collaboration
  • Excellent customer service
Work History
Assistant General Manager, 05/2017 to Current
Oakwood WorldwideRichardson, TX,
  • Build customer loyalty by ensuring excellent food quality and customer satisfaction with dining experience
  • Enhanced operational success through team building, adherence to food safety and sanitation regulations and well-timed customer service.
  • Hired, trained and managed all staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Motivated team members to boost revenue by setting sales goals, tracking performance on a daily basis and implementing improvement strategies.
  • Inventoried food , ingredient, and supply stock to prepare and place vendor orders. Daily and weekly
  • Maximize bottom-line profit by managing food cost, labor and direct operations expense
  • Verified all deliveries against invoices and completed shortage and overage reports.
General Manager, 11/2013 to 04/2017
Cafe RioSpringville, UT,
  • Responsible for all operations in restaurant
  • Recruiting and scheduling team members FOH and BOH
  • Maximize store profit by managing food cost and labor.
  • Teach and coach staff to execute only the best food and customer service
  • Organized special events in the restaurant includingpromotions and corporate breakfast, brunch and lunch
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Follow up on procedures and systems for sanitation, and food safety
  • Administrate and accounting on a daily basis of all monies in store, and purchases
  • BOH trainer for 4 East Valley restaurant openings
General Manager, 04/2009 to 10/2013
Cafe RioSurprise, AZ,
  • Teach and coach FOH, BOH to provide excellent customer service and food quality
  • Motivate staff daily to deliver a friendly atmosphere for customers
  • Resolve any customer concerns quickly to ensure guest satisfaction
  • Enforce food safety and maintain clean store within health department standards
  • Train staff to perfect food portions, recipes and presentation ensuring that we only execute food in restaurant standard
  • Weekly inventory of food and alcohol
  • Manage Catering
  • Hire, train and evaluate staff
  • Daily data entry using Microsoft Excel, Word Compile, copy, file and sort business transactions
TEAM MEMBER , 10/2008 to 05/2011
Life Time FitnessNorth Shore, LA,
  • Prep and Cook meals using flat grille and oven.
  • Served food in a line kitchen set-up.
  • Run cash register.
  • Serve food on the line.
  • Order food.

GED: , Expected in
Queen Creek Adult Education - Queen Creek, AZ

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Queen Creek Adult Education

Job Titles Held:

  • Assistant General Manager
  • General Manager
  • General Manager


  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: