Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
High-energy Operation Manager focused on promoting customer satisfaction through exceptional service. Courteous and professional with great people skills. Proficient and talented at improving team performance through innovative management techniques. Well experience in offering thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Highlights
P&L management
Human Resources Management
Market Penetration
Budgeting/Forecasting
Revenue Management
Powerful Negotiator
Problem Resolution
Career- Development/Mentoring
Team building/Staff retention
Strategic Planning
Experience
06/2011 to CurrentGeneral ManagerCamping World | Alvarado, TX,
Manage Human Resources duties; attract, retain and motivate employees.
Conduct performance/salary reviews, problem resolution, discipline and termination of employees
Mentor mid-level managers and supervisors to prepare them for career growth
Implement company programs; comply with the operation of Franchise agreement, Federal/State Laws regulation and Interstate Hotels & Resorts policies and procedures to the highest level of customer satisfaction, limit liabilities and maximize profit
Revenue management; developing a strategy to maximize revenue & ensure straight line availability
Budget creation & execution
Ensure staff is trained and empowered to deliver exceptional customer service
Operation of Bistro restaurant on property to include Starbucks
Experience with STAR Report, Sales Pro, Workday, Fosse, Marriott Global Source and Micros
Key accomplishment:Perfect Balance Award for 2014 Crossroads Division for Interstate Hotels & Resorts
*Award consist of high associate engagement survey scores and profit flow of 50% or above for the fiscal year.
Certification: ServSafe Management, Connect-U Fundamentals and CFRST Strategic Alignment mandated by Marriott
06/2002 to 06/2011Director of SalesCumulus Media | Little Rock, AR,
Managed sales department and staffÂ
Established all negotiated rates and generated all group contracts
Maximize revenue and meeting/exceed hotel profit objectives
Develop and continually enhance relationships with corporate, businesses, travel industry, community organizations and professional associations through inside and outside sales
Experience with STAR Report, Hotelligence, Sales Pro, OnQ by Hilton
Renovation experience
Sales Task Force - Portland Oregon.
09/2000 to 06/2002Sales ManagerCenter For Diagnostic Imaging | Monterey Park, CA,
Worked on all market segments; Corporate, Government, Association, Sports and Group Sales.
Negotiated corporate accounts and group sales.
Attended trade shows along with the Convention and Visitors Bureau (CVB) to help promote Hilton Hotel Airport and The City of El Paso.
Education
Expected in 2002 | Business Management and Certified in Human ResourceUniversity of Phoenix, Santa Teresa, New MexicoGPA:
Business Management GPA: 3.4
Human Resources GPA: 3.7
Awards
Perfect Balance Award 2014 Crossroads Division for Interstate Hotels & Resorts
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Skills
Operational skills: Budgeting, Revenue Management, Customer Satisfaction, Marketing, Creative Problem Resolution, Meeting and Exceeding Budget Goals, Multi-tasking, Human Resource duties
People skills: Enthusiastic People Person, Customer Service, Advanced Problem-Solving, Team Building, Motivation/Mentoring Skills
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