General Manager Resume Example Courtyard By Marriott, Managed By Interstate Hotels & Resorts

GENERAL MANAGER

Summary

High-energy Operation Manager focused on promoting customer satisfaction through exceptional service. Courteous and professional with great people skills. Proficient and talented at improving team performance through innovative management techniques. Well experience in offering thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.

Highlights

P&L management
Human Resources Management
Market Penetration
Budgeting/Forecasting
Revenue Management

Powerful Negotiator
Problem Resolution
Career- Development/Mentoring
Team building/Staff retention
Strategic Planning

Experience

Courtyard by Marriott, Managed by Interstate Hotels & ResortsEl Paso, TexasGeneral Manager07/2011 to Current

Manage Human Resources duties; attract, retain and motivate employees.
Conduct performance/salary reviews, problem resolution, discipline and termination of employees
Mentor mid-level managers and supervisors to prepare them for career growth
Implement company programs; comply with the operation of Franchise agreement, Federal/State Laws regulation and Interstate Hotels & Resorts policies and procedures to the highest level of customer satisfaction, limit liabilities and maximize profit
Revenue management; developing a strategy to maximize revenue & ensure straight line availability
Budget creation & execution
Ensure staff is trained and empowered to deliver exceptional customer service
Operation of Bistro restaurant on property to include Starbucks
Experience with STAR Report, Sales Pro, Workday, Fosse, Marriott Global Source and Micros

Key accomplishment:Perfect Balance Award for 2014 Crossroads Division for Interstate Hotels & Resorts

*Award consist of high associate engagement survey scores and profit flow of 50% or above for the fiscal year.

Certification: ServSafe Management, Connect-U Fundamentals and CFRST Strategic Alignment mandated by Marriott

Hampton Inn & SuitesEl Paso, TexasDirector of Sales07/2002 to 07/2011

Managed sales department and staff
Established all negotiated rates and generated all group contracts
Maximize revenue and meeting/exceed hotel profit objectives
Develop and continually enhance relationships with corporate, businesses, travel industry, community organizations and professional associations through inside and outside sales
Experience with STAR Report, Hotelligence, Sales Pro, OnQ by Hilton
Renovation experience
Sales Task Force - Portland Oregon.

Hilton El Paso AirportEl Paso, TexasSales Manager10/2000 to 07/2002

Worked on all market segments; Corporate, Government, Association, Sports and Group Sales.
Negotiated corporate accounts and group sales.
Attended trade shows along with the Convention and Visitors Bureau (CVB) to help promote Hilton Hotel Airport and The City of El Paso.

Education

Business Management and Certified in Human Resource2002University of Phoenix, Santa Teresa, New Mexico

Business Management GPA: 3.4

Human Resources GPA: 3.7

Awards

Perfect Balance Award 2014 Crossroads Division for Interstate Hotels & Resorts

Skills

Operational skills: Budgeting, Revenue Management, Customer Satisfaction, Marketing, Creative Problem Resolution, Meeting and Exceeding Budget Goals, Multi-tasking, Human Resource duties

People skills: Enthusiastic People Person, Customer Service, Advanced Problem-Solving, Team Building, Motivation/Mentoring Skills

Resume Overview

Companies Worked For:

Courtyard by Marriott, Managed by Interstate Hotels & Resorts
Hampton Inn & Suites
Hilton El Paso Airport

School Attended

University of Phoenix

Job Titles Held:

General Manager
Director of Sales
Sales Manager

Degrees

Business Management and Certified in Human Resource 2002

General Manager Resume Example

Resume Score: 100%

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