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General Manager Resume Example

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GENERAL MANAGER
Summary
High-energy Operation Manager focused on promoting customer satisfaction through exceptional service. Courteous and professional with great people skills. Proficient and talented at improving team performance through innovative management techniques. Well experience in offering thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Highlights
  • P&L management
  • Human Resources Management
  • Market Penetration
  • Budgeting/Forecasting
  • Revenue Management

  • Powerful Negotiator
  • Problem Resolution
  • Career- Development/Mentoring
  • Team building/Staff retention
  • Strategic Planning

Experience
Company NameCity, StateGeneral Manager07/2011 to Current
  • Manage Human Resources duties; attract, retain and motivate employees.
  • Conduct performance/salary reviews, problem resolution, discipline and termination of employees
  • Mentor mid-level managers and supervisors to prepare them for career growth
  • Implement company programs; comply with the operation of Franchise agreement, Federal/State Laws regulation and Interstate Hotels & Resorts policies and procedures to the highest level of customer satisfaction, limit liabilities and maximize profit
  • Revenue management; developing a strategy to maximize revenue & ensure straight line availability
  • Budget creation & execution
  • Ensure staff is trained and empowered to deliver exceptional customer service
  • Operation of Bistro restaurant on property to include Starbucks
  • Experience with STAR Report, Sales Pro, Workday, Fosse, Marriott Global Source and Micros

Key accomplishment:Perfect Balance Award for 2014 Crossroads Division for Interstate Hotels & Resorts

*Award consist of high associate engagement survey scores and profit flow of 50% or above for the fiscal year.

Certification: ServSafe Management, Connect-U Fundamentals and CFRST Strategic Alignment mandated by Marriott

Company NameCity, StateDirector of Sales07/2002 to 07/2011

  • Managed sales department and staff 
  • Established all negotiated rates and generated all group contracts
  • Maximize revenue and meeting/exceed hotel profit objectives
  • Develop and continually enhance relationships with corporate, businesses, travel industry, community organizations and professional associations through inside and outside sales
  • Experience with STAR Report, Hotelligence, Sales Pro, OnQ by Hilton
  • Renovation experience
  • Sales Task Force - Portland Oregon.
Company NameCity, StateSales Manager10/2000 to 07/2002
  • Worked on all market segments; Corporate, Government, Association, Sports and Group Sales.
  • Negotiated corporate accounts and group sales.
  • Attended trade shows along with the Convention and Visitors Bureau (CVB) to help promote Hilton Hotel Airport and The City of El Paso.
Education
Business Management and Certified in Human Resource2002University of Phoenix, City, State
Business Management GPA: 3.4
Human Resources GPA: 3.7
Awards
Perfect Balance Award 2014 Crossroads Division for Interstate Hotels & Resorts
​
Skills
Operational skills: Budgeting, Revenue Management, Customer Satisfaction, Marketing, Creative Problem Resolution, Meeting and Exceeding Budget Goals, Multi-tasking, Human Resource duties
People skills: Enthusiastic People Person, Customer Service, Advanced Problem-Solving, Team Building, Motivation/Mentoring Skills
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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • General Manager
  • Director of Sales
  • Sales Manager

Degrees

  • Business Management and Certified in Human Resource 2002

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