Highly proactive manager with 7Â years of experience in team leadership in the restaurant industry. Background includes sales, management and front and back-of-the-house operations.
Skills
Service-oriented
Inventory control and record keeping
Staff scheduling
Strong work ethic
Food service background
Passion for customer satisfaction
Point of Sale (POS) system operation
Conflict resolution techniques
Education
Clay High SchoolSouth Bend, INExpected in XXX – –High School Diploma:Indiana Core 40 - GPA:
3.2Â GPA
Certifications
B.S.M., A.S.M. and E.M.P. graduate Food Manager Certification expires February 2018
Work History
Fedex - General Manager Meridian, MS, 03/2012 - Current
Built loyal clientele through friendly interactions and consistent appreciation.
Followed food safety procedures according to company policies and health and sanitation regulations.
Strictly followed all cash, security, inventory and labor policies and procedures.
Performed all position responsibilities accurately and in a timely manner.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Weis Markets, Inc. - Assistant Store Manager California, MD, 07/2008 - 01/2012
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Maintained high standards of customer service during high-volume, fast-paced operations.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Verified that prepared food met all standards for quality and quantity.
Sonic Drive-In - Crew Owensboro, KY, 01/2002 - 07/2008
Prepared fountain drinks and ice cream items.
Prepared all food orders within a 2-3 minute time frame.
Operated the drive-through window and sales register quickly and efficiently.
Handled currency and credit transactions quickly and accurately.
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