General Manager, who acted as a customer service representative that maintained a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
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Addressed customer complaints on a daily basis. These complaints included email, phone calls, and face to face.
Consistently tried to maintain our 100% customer satisfaction goal
Maintained high audit scores.
I was responsible for the everyday operations of the building. My job consisted of hiring/ firing employees, doing employee schedules, completing an accurate movie schedule, completing a yearly budget, and maintaining our goal of 100% customer satisfaction.We consistently achieved high blind check scores , Eco Sure scores, and audit scores.
I was responsible for the everyday operations of the building. My job consisted of hiring/ firing employees, doing employee schedules, completing an accurate movie schedule, completing a yearly budget, and maintaining our goal of 100% customer satisfaction.We consistently achieved high blind check scores , Eco Sure scores, and audit scores.
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