Experienced General Manager with more than 15 years experience in Security & Security Management with excellent communication & customer service skills. Responsible for overseeing & managing as many as 8 other various Managers, 25+ site Supervisors, & 300 employees.
01/2015 to 07/2017
General Manager5 Diamond Protection － Cerritos, CA
Communicated & enforced compliance with state & local laws while emphasizing company standards of professionalism & safety.
Developed & implemented training procedures for all newly hired personnel.
Conducted site reviews & security audits & then organized any corrective actions needed based on findings.
Developed & updated security procedures, policies, & protocols within the company in general & for various customer locations.
Supervised other security professionals, performing
activities such as state compliance, hiring, training, scheduling, assigning
work, evaluating performance, & disciplinary actions.
Investigate internally, document, & prepare reports for
both small incidents as well as larger incidents.
Research & make decisions on use of current & new
technology & software in order to improve efficiency, reduce liability & provide our clientele
with better service.
06/2012 to 01/2015
Scheduling Manager, Hiring Manager5 Diamond Protection － Cerritos, CA
Ensured that all field supervisors had the staffing they required for all accounts.
Researched & implemented the use of improved scheduling software to handle rapid growth.
Developed & conducted training on the use of scheduling software
Ensure that hiring needs were met to maintain current staffing needs & handle new requests as needed.
Developed improved hiring procedures & documentation.
Set up & conducted interviews.
Dealt with last minute scheduling issues & coverage.
Ensure that all new employees met BSIS state regulations.
09/2010 to 06/2012
Training Manager5 Diamond Protection － Cerritos, CA
Created, improved, & implemented training
procedures & policies.
Trained supervisors & employees on the use of hand
held, body worn, & surveillance video to document incidents in order
to protect our clientele as well as the company from potential lawsuits.
Worked with Filemaker software
developers to design a digital clock in, invoicing, & incident report
system that met our needs & could be used remotely over the internet.
Developed a system to upload & store video over the
internet that tied each video to the appropriate incident report.
Created & helped conduct training for both
Supervisors & employees in the field & in the office.
Implemented various quality control procedures &
Wrote & continuously updated employee manuals that
covered all procedures & protocols for employees, supervisors, &
Education and Training
High School DiplomaLa Serna High School － Whittier, CA