general manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
I look forward to working for a company that will present me with new challenges; allowing my skills to take their sales to the next level if not farther. I am confidant, driven, and passionate. I look forward to working for a company that believes the guest is number one. My enthusiasm for life,sport and my desire to give everyone their ultimate retail experience has allowed me to become one of the best retail sales managers in the resort industry. I am a strong and positive leader with excellent sales and development skills. I have extraordinary problem solving skills and can excel in any work environment. My oral and written communications skills are exceptional. They allow me to interact effectively with subordinates, peers, and the public. I am proactive in creating plans that allow my shops to improve their sales numbers yearly, monthly, and daily. One of my many strengths is passing my passion for the sports that I promote not only to my guest but to my staff, in training new talent to create a stronger team. I have over 20 years of retail management and 20+ years of buying experience. All of these experiences have made me a strong candidate for your position.
Skills
Excellent customer service skills
POS systems
Customer relations
Store displays
Opening and closing procedures
employee development
multi task profesional
Strategic thinker
Hourly shift management
Staff training and development
Work History
02/2011 to Current
General ManagerAuto Plus Pep Boys – Kissimmee, FL,
Responsible for all daily retail activities; I am accountable for creating and delivering the operating budget for multiple locations.
Maintain the daily wage to revenue percentages Monitor inventory levels based on seasonal requirements and daily weather patterns.
Prepare all materials for recruiting, hiring, training and termination of employees to maintain a consistent level between all locations
Partner with visual merchandisers to keep the store looking refreshed, which keeps customers excited and coming back.
Monitor new shipments for accuracy and monitor unexplained transactions for loss prevention to keep yearly shrinkage under our goal year after year.
Prepare seasonal and targeted training to ensure the whole team is knowledgeable, and qualified to answer questions from our guests that will allow them to be empowered to service our guests that will promote guest loyalty ensuring we make our revenue targets .
increased rental numbers in units as well as revenue numbers in winter and summer. created goals for employees to upgrade guests into better product.
maintained records that allowed rental inventory to be current and available to be rented
09/2011 to Current
Road Show ManagerMammoth Outdoor Sports – City, STATE,
organize employees to travel to distant locations
schedule that all permanent shops have sufficient staff to keep guest satisfaction levels that are above their expectations
one event each weekend from October 1 through December 10 every year
plan all product and displays that will be delivered to each location
work with show promoters to secure product locations and amount of product to be displayed at each show
train or retrain employees for each event
motivate all employees as well as temporary employees to make sure we achieve sales goals each day
sales average between 2.5 million to 1.5 million
Assigned employees to specific duties to best meet the needs of each show
09/2001 to 2011
Manager Main Lodge Sport ShopMammoth Mountain – City, STATE,
Created a positive shopping experience for all guests
Developed a shopping avenue for "Black Pass" as well as for the Mountain "Junior Team"
Managed staff of 25 sales associates, 4 team leaders and 1 assistant managers.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Planned budgets for revenue as well as wages on a daily, weekly, monthly and yearly. and able to adjust as guest and mother nature demanded.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
developed incentive programs for staff to increase sales dollars and margin.
Conducted store inventories once yearly.
09/1999 to 09/2001
Assistant Manager TrainerSport Chalet – City, STATE,
Created and developed a training winter program for all Southern California stores
Remerchandised the winter departments for all the Southern California stores
Managed staff of 45 sales associates, 8 team leaders and 4 assistant managers.
Interviewed job candidates and made staffing decisions.
Assigned employees to specific duties to best meet the needs of the store.
Increased profits through effective and repeated sales training.
Reported to the district manager regarding all store and staff issues.
Conducted store inventories once a year.
Education
Expected in 1 1985 to to
Diploma: Mira Mesa High School - , GPA:
Skills
I have been involved in the outdoor sporting industry for the past 25 plus years. While involved and participating in the sports I promote I have created a giant guest following built on trust, knowledge and not trying just to make a sale but making a guest for life. this not only brings them back to ask my opinion but they bring their friends and so on, During this time I have become an expert boot fitter problem solver and have a knowledge of almost every ski and boot made since I have been involved in this crazy but exciting sport. I can not only pass my passion and knowledge on to the guest but my staff as well.
Additional Information
INTEREST
Obviously I have a great passion for the winter sports, skiing, boarding. But winter only last so long so I also love golfing, biking, fishing and am a great addition to any company softball team. You can tell from my history that I am a very loyal employee, and take the company that I work for very seriously.
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