Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Skills
Financial Statement Review
Problem Anticipation and Resolution
Assignment Delegation
Budget Control
Performance Assessment
Decision Making
Verbal and Written Communication
Staff Scheduling
Customer Service Management
Sales Tracking
Training Management
Quality Assurance
Data Analysis
Purchasing Leadership
Needs Assessment
Education
Elgin Community CollegeElgin, ILExpected in 03/2013 – –Culinary Arta:Culinary - GPA:
Larkin High SchoolElgin, IL, Expected in 06/2010 – –High School Diploma: - GPA:
Certifications
Work History
Bluelinx Corporation - General Manager Englewood, CO, 09/2019 - 01/2022
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
Implemented operational strategies and effectively built customer and employee loyalty.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Developed and maintained relationships with customers and suppliers through account development.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
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