General Liability Claim Representative resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Claims Representative who is highly motivated, success driven with several years experience in the insurance industry. 
  • Claims file management processes
  • Litigation resolution
  • Strong interpersonal and communication skills
  • Self-directed
  • Team player
  • Critical thinker
General Liability Claim Representative, 01/2008 to 02/2013
The Travelers CompaniesWyomissing, PA,
  • Recognized for continued outstanding customer service - nominated for In-Synch Award Successfully determine coverage and communicate with insured based on application of policy information, facts and allegations of each case.
  • Aggressively investigate, evaluate, reserve, and negotiate assigned claims in accordance with Best Practices.
  • Organize workflow to maintain efficiency and productivity.
  • Recognized for successfully indentifying resources for activities required to properly investigate claims involving Subrogation, Risk Control, and fraud.
  • Effectively manage litigated claims.
  • Maintain accounts with business partners to ensure and sustain quality results.
Auto Claims Unit Manager, 07/2005 to 01/2008
Travelers Insurance CompanyCity, STATE,
  • Monitor the performance of a team of eight automobile claim representatives, using the tools and techniques available, and implement plans to improve performance timely and effectively.
  • Communicate expectations and hold unit meetings.
  • Organize workflow to maintain efficiency and productivity.
  • Coach and develop technically and professionally in order to improve business results, and maintain positive morale in the office.
  • Proactively understand, plan and communicate the objectives and philosophy of the company, unit goals, expectations and changes in workflows.
  • Ability to analyze team results independently, create, and implement appropriate action plans in order to achieve needed results.
Automobile Liability Claims Representative, 01/2004 to 07/2005
Travelers Insurance CompanyCity, STATE,
  • Determine coverage.
  • Supervise the investigation of automobile accidents over the telephone and on site to determine liability.
  • Direct auto claims representatives to pay property damage claims once liability has been determined adverse.
  • Managed uninsured/underinsured motorist property/injury claims.
  • Manage reported claims to special investigations and completed reports as to the outcome of these investigations.
  • Awarded at home work privileges due to superior time management skills.
  • Supervise litigated claims with support of company legal counsel.
Senior General Liability Claims Representative, 07/2000 to 01/2004
Gallagher Bassett Services, IncCity, STATE,
  • Directly responsible for investigating general liability claims, such as slip and falls, municipality claims involving wrongful death allegations.
  • Required to work closely with clients to complete the investigation of claims, determine liability, and evaluate settlements.
  • Required to understand services offered to assist in outside sales presentations.
  • In conjunction with Risk Management General Counsel supervised litigated claims.
  • Managed multimillion dollar settlements in conjunction with Risk Management partners and Defense Counsel.
Education and Training
B.S: Journalism, Expected in
Southern Illinois University - Carbondale, IL.
Coverage analysis, Customer service, presentations, litigation management, claim investigations and time management. 

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Resume Overview

School Attended

  • Southern Illinois University

Job Titles Held:

  • General Liability Claim Representative
  • Auto Claims Unit Manager
  • Automobile Liability Claims Representative
  • Senior General Liability Claims Representative


  • B.S

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