General Liability Claim Representative resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Claims Representative who is highly motivated,
success driven with several years experience in the insurance industry.
Skills
Claims file management processes
Litigation resolution
Strong interpersonal and communication skills
Self-directed
Team player
Critical thinker
Experience
General Liability Claim Representative, 01/2008 to 02/2013 The Travelers Companies – Wyomissing, PA,
Recognized for continued outstanding customer service - nominated for In-Synch Award
Successfully determine coverage and communicate with insured based on application of policy information, facts and allegations of each case.
Aggressively investigate, evaluate, reserve, and negotiate assigned claims in accordance with Best Practices.
Organize workflow to maintain efficiency and productivity.
Recognized for successfully indentifying resources for activities required to properly investigate claims involving Subrogation, Risk Control, and fraud.
Effectively manage litigated claims.
Maintain accounts with business partners to ensure and sustain quality results.
Auto Claims Unit Manager, 07/2005 to 01/2008 Travelers Insurance Company – City, STATE,
Monitor the performance of a team of eight automobile claim representatives, using the tools and techniques available, and implement plans to improve performance timely and effectively.
Communicate expectations and hold unit meetings.
Organize workflow to maintain efficiency and productivity.
Coach and develop technically and professionally in order to improve business results, and maintain positive morale in the office.
Proactively understand, plan and communicate the objectives and philosophy of the company, unit goals, expectations and changes in workflows.
Ability to analyze team results independently, create, and implement appropriate action plans in order to achieve needed results.
Automobile Liability Claims Representative, 01/2004 to 07/2005 Travelers Insurance Company – City, STATE,
Determine coverage.
Supervise the investigation of automobile accidents over the telephone and on site to determine liability.
Direct auto claims representatives to pay property damage claims once liability has been determined adverse.
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