General Contractor July 2013 to CurrentFirst Choice Builders, Inc － Indianapolis, IN
Seeking a position as a Customer Service Supervisor to perform the following responsibilities: Supervise the all-inclusive operation of a unit within the Customer Service Department and ensure that corporate policies and criterions are unwaveringly applied throughout the unit.
Satisfactorily prepare and review the unit's circadian productivity report.
Assist in answering escalated borrower inquiries as well as answer general or complex questions from loan Servicing Specialists.
Develop effective relationships in addition to partnering with internal departments to identify strategic/proficient ways to maximize efficiencies and effective remedies across the departments.
Manage incoming email and supplementary correspondence.
Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities.
Perform other duties and special projects as assigned.
Project Manager employed by the client on the advice of the architect, engineer or the architectural technologist or the client.
Assess the project-specific documents (referred to as bid, proposal or tender documents).Analyze the cost of home office overhead, general conditions, materials and equipment as well as the cost of labor to provide the owner with a fixed price proposal or bid, cost plus for the project.
Generate contractual documents that include drawings, project manual (including general, supplementary and/or special conditions and specifications), addendum or modifications issued prior to proposal/bidding and prepared by design professional such as an architect.
Hire specialized tradesman or subcontractors to perform all or portions of the construction work.
Apply for required building permits; secure the property; provide temporary utilities on site; manage personnel on site; provide site surveying and engineering; dispose or recycle construction waste; monitor schedules and cash flow inclusive with maintaining accurate records.
Marketing & Membership Coordinator December 2010 to April 2011LA Fitness International LLC － Greenwood, IN
Drive overall member satisfaction.
Establish genuine relationships with members, and connect all members to their interest groups through management of LA Fitness health classes and customization of wellness enrollment.
Communicate regularly with members to engage them in all programs and interest groups via in-person.
Develop and maintain personalized relationships with members and add value to the memberships by providing accurate information on programs, products and services.
Provide exceptional service and positively uphold company policy and standards.
Coordinate direct marketing campaigns for utilization optimization for member based programs.
Market, promote, and sell consumer programs, corporate memberships and wellness services throughout the health club and United States.
Partner with Personal Training Advisors, Fitness and Kids Activities managers in particular, along with interest group leads to promote LA Fitness programs.
Mortgage Loan Specialist, Auditor, Processor & Appraisal Reviewer January 2006 to June 2006HSBC North America － Carmel, IN
Generated and increased market share of high quality salable residential mortgage loans, primarily through realtor relationships, builder and branch relationships, while ensuring high customer service levels.
Develop and maintain long-term referral sources with HSBC branches, realtors, builders, and other external sources; service referrals from HSBC retail branches, and other company departments as appropriate.
Counseled clients on various types of mortgage financing-choosing a program best suited for their financial need; completed mortgage applications, follow through to closing and resolve any problems, while ensuring salability and compliance guidelines.
Utilized state-of-the-art technologies to conduct credit, underwriting and financial analyses and qualify the client for various loan programs.
Attained and exceeded production goals, above-average loan size, fallout, and income expense goals; promote and refer cross-sell business to other areas of the company.
Ensure compliance, operational risk controls in accordance with HSBC or regulator standards and policies; and optimize relations with regulators by addressing any issues.
Promote an environment that supports diversity and reflects the HSBC brand.
Ability to work in a structured environment; servicing 80 inbound client calls per day during specified hours as pre-determined by business need.
In recognition of outstanding performance within Centralized Sales-Purchase Money was awarded two consecutive awards: Achieve the Dream 200 Club Award and 100-Percent Quality Award.
Mortgage Operations Manager March 2000 to December 2007Golden Key Mortgage, Inc － Carmel, IN
A solid working knowledge of consumer finance, mortgage processing, forensic auditing, appraisal reviewing and mortgage lending practices with an emphasis on multi-state real estate lending.
Ability to work in a high volume, structured environment-servicing 80 inbound client calls per day during specified hours as pre-determined by business necessity.
Interview, hire, train, discipline and assist personnel in the performance of their duties.
Demonstrate leadership, professionalism, strong decision-making abilities, and coaching-strong communication skills.
Supervise departmental personnel through mentoring, leadership, coaching and resources to ensure the maximum effectiveness and efficiency.
Handle and coach through escalated calls/situations with staff and applicable support roles.
Conducted credit evaluations, mortgage fraud audits, automated underwriting, financial analysis and assisted the client through the loan application process; evaluated alternative loan programs and financing options (from a wide range of available programs) that are affordable and that meet or exceed the client's financial objectives.
Top-performer in team building and leadership across broad functional mortgage disciplines.
Achieved and surpassed all financial company objectives.
Automated Underwriting Systems Fannie Mae Desktop Underwriter® (DU®), Fannie Mae Desktop Originator® (DO®), and Freddie Mac Loan Prospector ® (LP®).
B.S : Business Administration Finance & Human Recourses Management, PresentAshford University － Indianapolis, INGPA: GPA: 3.00/4.00Business Administration Finance & Human Recourses Management GPA: 3.00/4.00