Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Customer focused-service
  • Customer service experience
  • Languages: Fluent in English and Polish
  • Excellent interpersonal and customer service
  • Proficient in Microsoft Office Suite, Notebook, Classroom Dojo and smarboard
  • Completed First Step Training
  • Awarded 2012-2013 Teacher Assistant of the year
  • Strong work ethic, highly motivated, keen sense of responsibility, positive attitude, genuine and kind to others
Work History
06/2018 to Current
GAT/ United Airlines Customer Service Supervisor GAT Ground Support City, STATE,
  • Provided observations, took measurements and performed tests at various stages according to quality control plan
  • Conducted training and change management processes to improve operations
  • Improved quality processes for increased efficiency and effectiveness
  • Investigated and resolved customer complaints to foster satisfaction
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from delays and cancellations of flights, protecting company reputation and loyal client base
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Used airline computer system to create airline tickets and boarding passes
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
  • Operated PA system to make announcements regarding flight activity
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
  • Verified identification and travel documents to efficiently board passengers for on-time departure
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events
  • Accepted QPK and PetSafe shipments to best satisfactions for customers
  • Certified Ground Security Coordinator which helps resolve any issues concerning security for employees and customers
  • Providing safe, caring, dependable and efficient service to employees and customers for outbound and inbound flights
  • Worked arrivals and departure as well as gates and ramp knowledge
06/2005 to 06/2018
Cooleemee Elementary School Teacher Assistant Davie County Schoolds City, STATE,
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills
  • Organized classroom materials to help teachers prepare for daily instruction and activities
  • Oversaw groups of up to 25 students at school and off-site locations, maintaining optimal safety and security
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies
  • Tutored struggling students individually and in small groups to reinforce learning concepts
  • Distributed learning materials such as worksheets, textbooks and supplemental activities
  • Supported student learning objectives through personalized and small group assistance
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
  • Supported instructor with test administration, curriculum development and assignment grading
  • Created lesson materials, visuals and digital presentations to supplement lesson plans
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
  • Enhanced learning plans and quantified student progress using quizzes, essays and projects
  • Aided teachers with classroom instruction and provided clerical support for diverse needs
  • Supported classroom activities, including tutoring, grading homework and reviewing exams
  • Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations
  • Assessed student assignments to check quality and completeness and assign grades
  • Relieve classroom teacher during testing
  • Administer medication and minor first aid to sick/ injured children
  • Successfully improved student participation in the classroom through intergration of creative role-playing exercises
  • Attend reading and writing workshops to increase student literacy and suport school reading programs
  • Foster meaningful relationships among students through students filed-trip retreats and team-work community service projects
  • Introduced science and geography to first grade students
  • Proctor during EOG and Read to Achieve testing
01/2001 to 06/2018
Housekeeper/Faith Formation Saint Francis Church City, STATE,
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean
  • Have been trusted employee for over 16 years performing various tasks as needed while ensuring to meet health and safety standards
  • Thought Faith Formation for 4 years in first grade
01/1993 to 10/1999
Ticket/ Baggage Agent/ Supervisor for Internationa AMR SERVICES City, STATE,
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Worked baggage service for American Airlines inbound flights-resolved delayed and damaged bag issues
  • Worked as a check in ticket counter agent for American Airlines and lead agent/supervisor for AMR Services providing service for American Airlines
  • Ensured passengers needs and expectaions were met
  • Managed all system and oversaw any passenger situations that arrived while preserving the best customer service (ex: flight delays,cancellations)
  • Monitored flight status to help minimize delays and maximize safety
  • Supervised 13-15 agents, responsible for scheduling their shifts and managing all employees related needs
  • Provided assistance in translation for passengers in Immigration and Customs Departments on arrivals
  • Supervised LOT Poilish airlines for arrivals and departures and any customers service needed
Expected in 06/1993
High School Diploma:
Union High School - Union, NJ,
Additional Information

PROFESSIONAL SUMMARY-Experienced professional with 10+ years of dealing with students, parents and the public in various capacities gaining their trust and confidence. I am passionate about what I do and I am looking for opportunity to help me continue to grow personally and professionally.


Experience with special needs students

Managing classroom with or without lesson plans

Foster positive learning environment

Group Learning

Outstanding social skills

Creative learning strategies

Quick learner



Friendly & Kind

Critical Thinker and People person


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School Attended

  • Union High School

Job Titles Held:

  • GAT/ United Airlines Customer Service Supervisor
  • Cooleemee Elementary School Teacher Assistant
  • Housekeeper/Faith Formation
  • Ticket/ Baggage Agent/ Supervisor for Internationa


  • High School Diploma

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