Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Customer focused-service
Customer service experience
Languages: Fluent in English and Polish
Excellent interpersonal and customer service
Proficient in Microsoft Office Suite, Notebook, Classroom Dojo and smarboard
Completed First Step Training
Awarded 2012-2013 Teacher Assistant of the year
Strong work ethic, highly motivated, keen sense of responsibility, positive attitude, genuine and kind to others
Work History
06/2018 to Current
GAT/ United Airlines Customer Service SupervisorGAT Ground Support – City, STATE,
Provided observations, took measurements and performed tests at various stages according to quality control plan
Conducted training and change management processes to improve operations
Improved quality processes for increased efficiency and effectiveness
Investigated and resolved customer complaints to foster satisfaction
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from delays and cancellations of flights, protecting company reputation and loyal client base
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Used airline computer system to create airline tickets and boarding passes
Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
Operated PA system to make announcements regarding flight activity
Coordinated with ramp agents to successfully store, remove and transport customer baggage
Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
Verified identification and travel documents to efficiently board passengers for on-time departure
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
Arranged for group hotel bookings in collaboration with sales department for weddings and special events
Accepted QPK and PetSafe shipments to best satisfactions for customers
Certified Ground Security Coordinator which helps resolve any issues concerning security for employees and customers
Providing safe, caring, dependable and efficient service to employees and customers for outbound and inbound flights
Worked arrivals and departure as well as gates and ramp knowledge
06/2005 to 06/2018
Cooleemee Elementary School Teacher AssistantDavie County Schoolds – City, STATE,
Used behavior modeling and specialized teaching techniques to share and reinforce social skills
Organized classroom materials to help teachers prepare for daily instruction and activities
Oversaw groups of up to 25 students at school and off-site locations, maintaining optimal safety and security
Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies
Tutored struggling students individually and in small groups to reinforce learning concepts
Distributed learning materials such as worksheets, textbooks and supplemental activities
Supported student learning objectives through personalized and small group assistance
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
Supported instructor with test administration, curriculum development and assignment grading
Created lesson materials, visuals and digital presentations to supplement lesson plans
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
Enhanced learning plans and quantified student progress using quizzes, essays and projects
Aided teachers with classroom instruction and provided clerical support for diverse needs
Supported classroom activities, including tutoring, grading homework and reviewing exams
Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations
Assessed student assignments to check quality and completeness and assign grades
Relieve classroom teacher during testing
Administer medication and minor first aid to sick/ injured children
Successfully improved student participation in the classroom through intergration of creative role-playing exercises
Attend reading and writing workshops to increase student literacy and suport school reading programs
Foster meaningful relationships among students through students filed-trip retreats and team-work community service projects
Introduced science and geography to first grade students
Proctor during EOG and Read to Achieve testing
01/2001 to 06/2018
Housekeeper/Faith Formation Saint Francis Church – City, STATE,
Disinfected and mopped bathrooms to keep facilities sanitary and clean
Have been trusted employee for over 16 years performing various tasks as needed while ensuring to meet health and safety standards
Thought Faith Formation for 4 years in first grade
01/1993 to 10/1999
Ticket/ Baggage Agent/ Supervisor for InternationaAMR SERVICES – City, STATE,
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Worked baggage service for American Airlines inbound flights-resolved delayed and damaged bag issues
Worked as a check in ticket counter agent for American Airlines and lead agent/supervisor for AMR Services providing service for American Airlines
Ensured passengers needs and expectaions were met
Managed all system and oversaw any passenger situations that arrived while preserving the best customer service (ex: flight delays,cancellations)
Monitored flight status to help minimize delays and maximize safety
Supervised 13-15 agents, responsible for scheduling their shifts and managing all employees related needs
Provided assistance in translation for passengers in Immigration and Customs Departments on arrivals
Supervised LOT Poilish airlines for arrivals and departures and any customers service needed
Education
Expected in 06/1993
High School Diploma: Union High School - Union, NJ, GPA:
Additional Information
PROFESSIONAL SUMMARY-Experienced professional with 10+ years of dealing with students, parents and the public in various capacities gaining their trust and confidence. I am passionate about what I do and I am looking for opportunity to help me continue to grow personally and professionally.
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School Attended
Union High School
Job Titles Held:
GAT/ United Airlines Customer Service Supervisor
Cooleemee Elementary School Teacher Assistant
Housekeeper/Faith Formation
Ticket/ Baggage Agent/ Supervisor for Internationa
