9-year demonstrated collaboration with the facilities of social services including child care resource centers, child support departments, educational/training organizations, work source centers, and prospective employers.
10-year interviewing low-income and needed community.
Fluent verbal and written communication in English, Russian and Armenian languages.
Strong knowledge of eligibility guidelines in public assistance programs.
Customer service skills in welfare departments and social security administration office.
Microenterprise Business training in Valley Economic Development Center.
LRS Operating System training.
CalWorks Sustained LEADER training.
knowledge of Microsoft Office Professional, Microsoft Access database, Internet, Excel and Word.
General office procedures
Typing 50 W.P.M.
Achieved "Very Good" rating in annual performance evaluations in current assignment.
Achieved strong interpersonal skills in collaboration within the DPSS department and other social services facilities in serving the main goal of delivering best services to needed community.
GAIN Service WorkerDPSS Metro Special District 070 － Los Angeles, CA
Developed and monitored employment plans on individualized bases for GROW program participants.
Assisted General Relief recipients in determining the nature of their problems and coordinating their personal needs with the requirements that are suitable in the welfare-to-work program participation.
Maintained daily casework tasks to control participants progress in achieving self-reliance, independent judgement, and self-sufficiency in completing the steps of the program.
Delivered accurate supportive service in timely manner.
Regularly conducted individual interviews.
Provided group orientations in the department offices.
Gathered and analyzed relevant information while determining clients' needs to service.
Provided detailed reports on caseload performance and unit meetings outcomes.
Assisted in disseminating important information to the appropriate personnel for the purpose of enhancing the department policies and procedures while delivering service to GROW participants.
01/2007 to 09/2012
Eligibility WorkerDPSS Southwest Family District 083 － Los Angeles, CA
Accessed county computer system "LEADER" in conducting office interviews and case processing on daily bases.
Gathered required information and documents to insure an accurate determination of eligibility for CALWORKS assistance according to the program require ments and to the suitability in the established departmental procedures.
Maintained 500+caseload on daily bases to insure the presence of the most up-to-dated information in data records.
09/1999 to 01/2007
Refugee Immigrants Training/Employment (RITE) Case ManagerArmenian Relief Society -Social Services － Glendale, CA
Maintained case load of the RITE program participants. Provided individual and group orientations on regular bases, indentified and determined participants' suitability for participation in RITE program.
Monitored and followed up employment plans, developed educational and employment plans. Provided supportive services. Served as a resource to team members coordinating and managing the clients' needs in various federal programs: Welfare, CalWorks, GR, SSI, federal housing, MediCal
07/1997 to 09/1999
Public Service RepresentativeHollywood Social Security Administration － Los Angeles, CA
Interviewed claimants to determine the nature of their problems. Insured strict follow-up in implementing the field office's policy and procedures while determining the claimants needs and eligibility in federal and state assistance programs.
Analyzed system data entries to reveal discrepancies in existed information and reported information. Assisted personnel in reviewing case files for updated information. Wrote reports, letters, memos to deliver information developed in unit meetings. Contacted LA County jail to inquire relevant information.
Bachelor of Arts: Humanity/MusicYerevan State Conservatory － Yerevan, Republic , Armenia
Associate of Arts: Computer Applications Office TechnologyLos Angeles Valley College － Valley Glen, CA, USA