Flexible, results-oriented Team Member, offering focused leadership and service operations knowledge to drive profitability. Exceptional communication skills.
Adherence to high customer service standards
Service-oriented team player
Marketing and advertising
Dynamic, friendly host
Conflict resolution techniques
Antique Restoration & RefinishingFurniture Repair & Restoration Foreman | New Orleans, LA | March 2007 - March 2017
Assess damages in furniture and plan corrective measure for repair; exceptional ability to choose the best equipment and tools to use for a given job.
Repair, paint, and polish new and old furniture, replacing leathers, fabrics, and upholstery as needed.
Profound knowledge of various woods and finishing techniques, specifically for time period pieces, additionally production and processing methods needed to maximize the manufacturing and distribution of goods.
Prepare furniture for final phase of completion with meticulous high attention to detail, increasing output and client satisfaction.
Sbisa's CafeManager/Host | New Orleans, LA | March 2016 - December 2016
Promoted to front house manager, becoming responsible for coordination of up to 18 servers in a restaurant with capacity of 200.
Ensured servers cleaned and organized eating, service, and stock areas up to par and exceeding health code regulations.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Trained staff how to guide guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Lil' DarlingsAtmosphere Manager | New Orleans, LA | June 2012 - May 2014
Routinely assisted in other areas of the nightclub, including security, sales, hosting, concierge, and DJing.
Directed staff in preparation, set-up, and service for routine opening, closing, and VIP events.
Quickly recorded transactions in MICROS system to deliver prompt service.
Provided friendly and attentive service and exceptional hospitality.
Created and maintained high energy in the night club by reading crowds, mixing music, and Emceeing.
Analyzed and investigated all incidents alongside functional management and security supervisors.
Saint's and SinnersConceirge/Bartender/Security | New Orleans, LA | August 2011 - October 2012
Responsible for several aspects of bar/lounge functionality including ordering, promotions/bookings, customer retention, crowd control, and assistance with marketing efforts.
Met, greeted and encouraged feedback from local and traveling customers, using feedback to implement positive changes within the restaurant and nightclub.
Assisted with guest inquiries, take-out orders and establishment cleanliness.
Obtimized bar revenue by suggesting and implementing contests and social media events to draw in customers.
Rick's SaloonBarback/ Bartender/ Host | New Orleans, LA | June 2008 - May 2011
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Routinely checked identification of patrons purchasing alcoholic beverages.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
Set up bar for operation, obtained cash bank and stocked the service bar.
Bachelor of ArtsMarketingUniversity of New OrleansNew Orleans, LA
Marketing and Advertising coursework
Minor coursework includes: Speech and Communication, Sociology and Psychology
High School DiplomaRedeemer-Seton HSNew Orleans, LA | 2003