LiveCareer-Resume

function manager customer experience resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Self sufficient Team Builder ready to do something I truly Love. Anything to do with Cannabis. Motivated Sales Coach looking to use my 25+ years Experience to land a position in the Cannabis Industry.

I am all of the following:

Diligent Customer Experience professional successful at satisfying all types of customers with creative and knowledgeable solutions. Lead team of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Skills
  • Coached Employees on Sales, Customer Service, Policy, etc...
  • Assist inTraining program creation
  • Leadership
  • Employee training
  • Data Analysis
  • Project implementation
  • Public speaking
  • Training program development
  • Sales team development
  • Employee Onboarding
  • New hire retention
Work History
Function Manager, Customer Experience, 08/2001 to 05/2020
TruteamGreensboro, NC,
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Maintained extensive knowledge of company products to recommend items that aligned with customer needs.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Managed department call volume of 50-65 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Completed special projects by implementing Lean Six Sigma's DMAIC Process Improvement.
  • Collaborated with Production Quality Manager to improve customer service processes and support structures Location wide.
  • Given Hiring input for new hires in 2019. Hired Veteran Rental Car Agents. Increased Sales for 2019 by $638,000.

Sales Representative, 04/1999 to 08/2001
Custom Decorators, Inc.Canton, OH,
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Helped resolve client problems quickly with superior customer service.
  • Contacted customers and prospects to generate new business for Remodel projects to achieve company goals.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Organized sales paperwork, presented proposals and finalized contracts valued more than $2,000 on average.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Window Covering Installer, 03/1997 to 04/1999
SpectrumLancaster, OH,
  • Measured for Window Coverings for Three Day Blinds. Measurements were Guaranteed fit or free blind.
  • Consulted with clients to determine architectural preference to meet overall design goals.
  • Developed space planning concepts, color palette selections and textile presentations.
  • Installed Window Coverings sold by Three Day Blinds.
Store Manager, 02/1989 to 01/1997
Color Tile And CarpetCity, STATE,
  • Rotated merchandise and displays to feature new products and promotions.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Completed Monthly profit and loss performance reports.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed 3-5 Sales Associates successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Trained and supervised all new associates in Product Knowledge, Math Skills pertaining to the Business at hand, I.E. Figuring square yards.
  • Conducted DIY Floor and Wall covering Installations.
Education
GED: , Expected in 02/1985
Nogales High School - La Puente, CA
GPA:

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Resume Overview

School Attended

  • Nogales High School

Job Titles Held:

  • Function Manager, Customer Experience
  • Sales Representative
  • Window Covering Installer
  • Store Manager

Degrees

  • GED

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