Energetic Team Leader with a strong background in retail sales, and customer service. Accountable in demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. I am confident in my ability to build strong relationships with clients and leadership teams.
Exceptional interpersonal skills
Clear and articulate phone manner
Works well independently
Recipient of the Best Team Culture Award in August 2010.
Acted as Executive Team Leader of Human Resources for 7 months.
Implemented scheduling procedure to increase metrics performance for the district.
09/2015 to Current
Fulfillment Team MemberTarget － Nashville, TN
Exhibited strategic leadership and foresight in support of long-range sales growth.
Defined appropriate metrics and measurements to drive results.
Resolved guest-related quality and service issues
Monitored shipments to guarantee on-time delivery.
Oversaw the organizing and product storage in stockyard areas.
05/2007 to 06/2015
Human Resources Team LeaderTarget － Nashville, TN
Training and Development Manager talented at facilitating and improving new hire training orientation programs to increase job skills, team morale and staff retention.
Created an environment of openness and trust.
Identified staff vacancies and recruited, interviewed and selected applicants.
Reduced employee turnover by 10%.
Ran the bi-weekly payroll process.
Created and managed more than 1,000 confidential personnel records.
05/2003 to 04/2007
Sales Floor Team LeaderTarget － Nashville, TN
Developed a talented team with a winning spirit.
Activley participated in performance management processes, which included recognizing, coaching, providing feedback, writing and performance reviews.
Delivered on financial goals by utilizing all avenues to close the sale.
Champion new technology and processes to drive sales, incorporating digital routines into store culture.
Ranked as most effective department sales representative in the district out of 10 stores.
Increased store sales by 12% by upselling merchandise and utilizing all avenues to close the sale.
Bachelor of Science: PsychologyTennesse State University － Nashville, TN, USA