Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proficient in Microsoft office with with minor knowledge of HTML coding and minor knowledge in Adobe's programs. Recent graduate of a major in Psychology with a minor in Criminal Justice. Tech savvy with extensive knowledge of computer hardware.
- Stocking and Replenishing
- Cleaning and Sanitizing
- Verbal and Written Communication
- Customer Relationships
- Microsoft Office
- Data Entry
- Customer Service
- Payment Processing
- Strong Attention to Detail
- Data Processing
- Decision Making
- Adaptable and Flexible
- Critical Thinking
- Quick Learner
- Friendly and Enthusiastic
- Active Listening
- Honesty and Integrity
- Customer-Oriented
Franconia, NH, 04/2020 - Current
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Greeted store customers and discussed needs.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Followed orders precisely for correct items, sizes and quantities.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Kept work areas neat, clean and free from debris.
- Entered package information into company's computer system.
Mobile, AL, 03/2019 - 02/2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items and recorded order information.
Westlake Village, CA, 09/2018 - 02/2019
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained flexible work schedule to meet event needs.
- Delivered catered food and supplies to facility for on-time set-up.
- Answered guest questions about event plans and food service choices.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Adapted service based on customer requests and kitchen readiness.
City, STATE, 10/2016 - 08/2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
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Resume Overview
School Attended
- University of South Alabama
Job Titles Held:
- Fulfillment Team Member
- Server
- Server
- Bartender and Server
Degrees
- Bachelor of Arts
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